Brooklyn IT Helpdesk Services

Outsource Your IT Help Desk to Minimize Downtime

See a significant reduction in recurring IT challenges when you choose us for on-site and remote helpdesk services.

Why choose Netsurit for your IT Helpdesk in Brooklyn?

  • Protect your productivity with priority support services that address issues quickly and efficiently.
  • Avoid long delays with a fast response time. You’ll be talking to an expert technician in less than 10 seconds (on average).
  • Reduce your monthly IT bill when you outsource your IT help desk to Netsurit.
  • Get comprehensive helpdesk service in Brooklyn and get support for your entire IT infrastructure from one vendor.
  • Get peace of mind with 24/7 system monitoring that can identify problems as soon as they appear.

Don’t let IT issues slow down your business. Resolve problems quickly and get your team back to work with a managed IT helpdesk services provider.

Get a free consultation for
IT helpdesk in Brooklyn.

Testimonials

Netsurit Productivity Monitor (NPM) has provided us with immediate insights and reporting to help us identify trends and capacity within the organisation. RSC now has insights, not only into productivity, but also into potential burnout, under-utilisation, and an improved understanding of its company work patterns. All this in a non-invasive way that does not compromise trust.

“They live to the ethos of IT without fuss and they have provided us with extra services, support and project management skills. They were onboarded without fuss, and have added to the stability of the technology build. This base foundation allows me to innovate, which is key.”

“With reasonable rates and dedicated, understanding and proactive accounts manager, backed up by competent technicians who are always available to assist with our every query and need, we could not ask for a better IT service provider. We highly recommend Netsurit.”

“When we decided to improve our IT support model, Netsurit provided an onsite resource half day – Monday to Friday This had a significant impact on the business as it enhanced both response times and General IT support.”

“Netsurit have assisted us to investigate our current IT environment, define our strategy forward, and the develop a plan to enable us to reach our goals set.”

“Netsurit has a wealth of experience and has provided the President Hotel with IT tools and solutions to ensure that our vision of being the most technologically advanced hotel in Africa by 2025 is realised.”

Having the best IT infrastructure helps fleet management company achieve  optimal performance

Eqstra Fleet Management has outsourced its entire technology infrastructure to managed solution provider Netsurit, centralising the management and control of its entire network, increasing business efficiency and also freeing up time and money for the company.

See what tools most effective, and how and when your employees work best with NPM

The COVID-19 pandemic, and the required physical distancing measures, have caused many businesses to send their employees home. Maintaining output and efficiency can be a challenge under work from home (WFH) circumstances. That’s what spurred certain divisions within enX Group to implement Netsurit Productivity Monitor (NPM), a productivity monitoring tool that provides immediate insights and reporting to help you identify trends and capacity within your organisation.

Netsurit

IT Helpdesk Services in Brooklyn

224 West 30th Street, Suite 1008
New York, NY 10001

Features of Our High-Quality IT Help Desk Services

Priority Helpdesk

When problems strike, rely on Netsurit to get your systems back up and running. 

Our comprehensive IT helpdesk in Brooklyn covers your entire infrastructure, including:

  • Hardware support
  • Customer service
  • Software support
  • Mobile devices

On-Site Support 

Although most IT problems can be handled without a technician being deployed, some problems require a more hands-on approach.

Have a technician visit your Brooklyn office for: 

  • Hardware upgrades
  • Physical IT migration
  • IT network support
  • Network cabling and wireless deployments

Hardware & Software Support

IT problems can plague any part of your infrastructure, which is why we offer rapid response hardware and software support services.

Rely on dedicated help desk teams to handle repairs, installations, and tune-ups, so your infrastructure always works at top efficiency.

Remote Support

Don’t wait hours for technical support when IT problems strike. Work with a team that resolves 95% of IT issues remotely.

With over 23 years of experience, our helpdesk services have seen it all.

Account Executives

Partner with Netsurit and gain access to our knowledgeable subject matter experts and dedicated Account Executives (AEs).

Multiple AEs will continuously monitor your network so nothing falls through the cracks.

Cloud Support

Rely on service desk support that specializes in monitoring and managing cloud environments. 

Our cloud support services include: 

  • Implementation
  • Updates
  • Backup and disaster recovery

IT Procurement

Purchasing, implementing, and learning new technology on your own can be a drain on your company’s productivity. 

Leverage our IT consulting experience and relationships with industry-leading vendors for the best deals on cutting-edge IT solutions.

Cybersecurity

For large and small size businesses, having proper security solutions is essential to protecting sensitive business data and applications.

Depend on our highly skilled support teams to evaluate and fix vulnerabilities in your IT stack.

Partner With Netsurit for IT Help Desk Services in Brooklyn

Outsourcing your IT services to Netsurit means saving time and money – just another way we support the dreams of the doers.

See Service Pricing

Why Businesses Trust Our Outsourced Helpdesk Support in Brooklyn

With 290 subject matter experts on staff covering all service levels, you can be confident your IT will always run at peak performance.

We’ve built an extensive knowledge base on how to resolve problems, reduce recurring issues, identify inefficiencies, and create long-term IT strategies that will serve your business goals.

290+

Technical staff and help desk experts

95%

Of all service requests completed remotely

23+ Years

Providing IT help desk outsourcing

Brooklyn IT Helpdesk Servicesº

Get Immediate Help From Our Priority IT Helpdesk Support Services

Protect your business from long IT outages – get effective resolutions fast.

Our technicians will assist with: 

  • Desktop & server support
  • Work from home support
  • Printer connectivity problems
  • Support for user issues
  • Slow internet
  • And more

We prioritize and address every IT ticket that comes in, ensuring your challenges will always be met head-on swiftly and decisively.

Helpdesk Support Services Customized For Your Needs

Some companies offering help desk outsourcing services provide one solution that’s supposed to fit every business. 

Netsurit understands that no two businesses are alike, and you need unique services that fit your business. 

We offer fully customized support packages, so you only ever pay for services you use.

Whether you’re looking for gap coverage or need full-time 24-hour help desk support, we’ll create the perfect solution to fit your unique business needs.

IT Helpdesk Services in Brooklyn

Satisfaction Guaranteed With Our No-Risk Model

Don’t settle for a company that ties you into a fixed-term contract that doesn’t provide the level of support you need.

At Netsurit, your satisfaction is a top priority. We give all clients that outsource their IT help desk four months to opt out if they’re not completely satisfied with the level of service.

Minimize downtime with expert help from our remote technicians, on-site support techs, and subject matter experts. 

Partner with Netsurit and get the support you need, when you need it to make your company a success.

Get a free consultation for
IT help desk services

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