Queens IT Helpdesk Services

Outsource Your IT Help Desk to Resolve User Issues Fast

Protect your productivity with an expert helpdesk that helps you address issues quickly – remotely and on-site.

Why choose Netsurit for IT help desk services?

  • Get answers to problems fast with <10-second call response times when you outsource your IT help desk.
  • Slash downtime with IT experts who resolve 95% of service requests remotely.
  • Mitigate recurring issues by relying on a team that has built a vast knowledge base over 23 years.
  • Pay only for the services you need when you work with Netsurit.
  • Take advantage of 24/7 monitoring to identify and address issues whenever they arise.

Are you struggling to keep your remote workforce productive? Rely on experienced IT help desk services to resolve issues fast and get your people back to work.

Get a FREE consultation for
IT help desk services in Queens

Testimonials

Netsurit Productivity Monitor (NPM) has provided us with immediate insights and reporting to help us identify trends and capacity within the organisation. RSC now has insights, not only into productivity, but also into potential burnout, under-utilisation, and an improved understanding of its company work patterns. All this in a non-invasive way that does not compromise trust.

“They live to the ethos of IT without fuss and they have provided us with extra services, support and project management skills. They were onboarded without fuss, and have added to the stability of the technology build. This base foundation allows me to innovate, which is key.”

“With reasonable rates and dedicated, understanding and proactive accounts manager, backed up by competent technicians who are always available to assist with our every query and need, we could not ask for a better IT service provider. We highly recommend Netsurit.”

“When we decided to improve our IT support model, Netsurit provided an onsite resource half day – Monday to Friday This had a significant impact on the business as it enhanced both response times and General IT support.”

“Netsurit have assisted us to investigate our current IT environment, define our strategy forward, and the develop a plan to enable us to reach our goals set.”

“Netsurit has a wealth of experience and has provided the President Hotel with IT tools and solutions to ensure that our vision of being the most technologically advanced hotel in Africa by 2025 is realised.”

Having the best IT infrastructure helps fleet management company achieve  optimal performance

Eqstra Fleet Management has outsourced its entire technology infrastructure to managed solution provider Netsurit, centralising the management and control of its entire network, increasing business efficiency and also freeing up time and money for the company.

See what tools most effective, and how and when your employees work best with NPM

The COVID-19 pandemic, and the required physical distancing measures, have caused many businesses to send their employees home. Maintaining output and efficiency can be a challenge under work from home (WFH) circumstances. That’s what spurred certain divisions within enX Group to implement Netsurit Productivity Monitor (NPM), a productivity monitoring tool that provides immediate insights and reporting to help you identify trends and capacity within your organisation.

Netsurit

IT Helpdesk Services in Queens

224 West 30th Street, Suite 1008
New York, NY 10001

Comprehensive IT Help Desk Outsourcing Services

Priority Helpdesk

Don’t waste time trying to resolve IT issues on your own. Get end-to-end support for your entire IT stack, including desktop & server, cloud, and work-from-home support.

On-Site Support 

Ensure complex and critical needs are addressed quickly and efficiently with on-site support. Our field-techs assist with physical IT migration, network cabling, wireless deployments and more

End-User Assistance

Enjoy responsive customer service and benefit from a helpdesk team that assists with setting up and maintaining all endpoints. Get help with everything from device setup to anti-virus software.

Remote Services

Don’t wait hours to respond to IT issues. Our remote helpdesk services resolve 95% of requests, helping you get back to work faster.

Root-Cause Assessment

Recurring IT issues are one of the biggest hurdles to your productivity. Our helpdesk technicians identify and implement root-cause fixes to prevent the same issue from cropping up again.

Cloud Services

Ensure all employees have access to the cloud services they need whenever they need them. Keep your network performing at its peak with expert network specialists.

Ticket Tracking

Gain visibility into how your issues are being redressed with our ticket tracking system. Escalate critical issues directly to your dedicated Account Executive.

Cybersecurity

Don’t leave your business vulnerable to attack. Our cybersecurity support team assists your IT staff to ensure gaps are closed effectively and efficiently.

Customize IT Helpdesk Support Services to Your Needs

Pay only for the IT helpdesk services in Queens that your business needs – another way we are supporting the dreams of the doers.

Request Service Pricing

Why Businesses Trust Netsurit for IT Helpdesk Services

Unlike other IT companies in Queens, we don’t see ourselves as just another IT service provider. We are committed to offering services that maximize your ROI and help your business grow.

23+ Years

Of providing leading IT helpdesk services in Queens

95%

Service requests resolved remotely

16,000

Client requests handled every month

IT help desk services in Queens

Helpdesk Service in Queens That Resolves Issues Faster

When an IT issue hits, every second you waste waiting on the phone can seem like an eternity. It’s why our philosophy is a little different – respond fast and fix efficiently. 

Enjoy expedited technical support, ticketing and resolution when you work with an experienced team. We answer calls in under 10 seconds. 

As a Microsoft Gold Partner and 7-time winner of the Global MSP Mentor award, we know a thing or two about providing support.

Take Advantage of a No-Risk Contract and Service Guarantee

Unlike other companies offering outsourced helpdesk support in Queens, our goal isn’t to tie you into an expensive contract with confusing “service levels”.

We are so confident in our services that we offer a no-hassle money-back guarantee – no questions asked. 

You can cancel the contract at a 24-hour notice within the first four months, and we’ll give you 30 days of service free.

IT helpdesk services in Queens
IT help desk services

Pay Only for the Managed Helpdesk Services You Need

We know a one-size-fits-all approach actually fits no one.

It’s why our customers choose from a customized support package across our three main service areas:

  • Managed IT services
  • Cloud Services
  • Security

Choose from an overnight outsourced IT help desk or opt for support for your entire IT environment.

Pay only for the services your business needs and maximize ROI. 

Netsurit offers an industry-leading service desk, remote and field tech support, and cybersecurity specialists.

Find out we help large, mid-sized and small businesses succeed.

Get a FREE consultation for
IT help desk services in Queens, NY.

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