Staten Island IT Helpdesk Services

Outsource Your IT Help Desk Services for 24/7 Support and Management

Leverage the knowledge, experience, and dedication of our managed helpdesk professionals to solve problems faster.

Why work with Netsurit for IT help desk services in Staten Island?

  • Get fast response times with an average wait time of only 10 seconds.
  • Solve problems quickly when you receive priority access via our helpdesk services.
  • Receive remote solutions from a team that resolves 95% of IT issues remotely.
  • Get 24/7 monitoring to identify system glitches and security threats as soon as possible.
  • Reduce recurring issues and IT spend when you outsource your IT help desk to Netsurit.

Why tackle technical issues on your own when our managed helpdesk services can resolve issues even faster and reduce the risk of costly downtime?

Get a free consultation for
IT helpdesk Staten Island.

Testimonials

Netsurit Productivity Monitor (NPM) has provided us with immediate insights and reporting to help us identify trends and capacity within the organisation. RSC now has insights, not only into productivity, but also into potential burnout, under-utilisation, and an improved understanding of its company work patterns. All this in a non-invasive way that does not compromise trust.

“They live to the ethos of IT without fuss and they have provided us with extra services, support and project management skills. They were onboarded without fuss, and have added to the stability of the technology build. This base foundation allows me to innovate, which is key.”

“With reasonable rates and dedicated, understanding and proactive accounts manager, backed up by competent technicians who are always available to assist with our every query and need, we could not ask for a better IT service provider. We highly recommend Netsurit.”

“When we decided to improve our IT support model, Netsurit provided an onsite resource half day – Monday to Friday This had a significant impact on the business as it enhanced both response times and General IT support.”

“Netsurit have assisted us to investigate our current IT environment, define our strategy forward, and the develop a plan to enable us to reach our goals set.”

“Netsurit has a wealth of experience and has provided the President Hotel with IT tools and solutions to ensure that our vision of being the most technologically advanced hotel in Africa by 2025 is realised.”

Having the best IT infrastructure helps fleet management company achieve  optimal performance

Eqstra Fleet Management has outsourced its entire technology infrastructure to managed solution provider Netsurit, centralising the management and control of its entire network, increasing business efficiency and also freeing up time and money for the company.

See what tools most effective, and how and when your employees work best with NPM

The COVID-19 pandemic, and the required physical distancing measures, have caused many businesses to send their employees home. Maintaining output and efficiency can be a challenge under work from home (WFH) circumstances. That’s what spurred certain divisions within enX Group to implement Netsurit Productivity Monitor (NPM), a productivity monitoring tool that provides immediate insights and reporting to help you identify trends and capacity within your organisation.

Netsurit

Helpdesk Support in Staten Island

224 West 30th Street, Suite 1008
New York, NY 10001

Our Award-Winning IT Helpdesk Support Services

Priority Service Desk

When IT issues strike, getting your systems back up and running is a top priority. We offer comprehensive help desk support services that make this possible.

Our helpdesk service in Staten Island covers:

  • Network support
  • On-site support
  • IT consulting
  • Scheduled maintenance

Remote Helpdesk Services

When you call our customer service line, our experienced professionals get back to you in 10 seconds or less.

Fast turnaround times are one of the top features our clients love about our help desk outsourcing services.

On-Site Technical Support

Our team resolves 95% of tickets remotely, but what happens when the desktop support engineer needs to take a closer look?

Netsurit Security and Operations Centre (NSOC) deploys field technicians to address:

  • Physical IT migration
  • Network maintenance
  • Hardware repairs
  • Network cabling
  • Equipment installations

Cloud Support Services

Migrating to the cloud is one of the biggest steps you can take to outshine the competition.

To ensure you get the best cloud computing results, these are some of the cloud services we provide:

  • Software installation
  • Backup and data recovery
  • Cloud migration
  • Cloud support solutions
  • Cloud hosting

Hardware & Software Support

When your hardware and software work together in perfect harmony, you experience true synergy and increased productivity.

We’ll optimize your hardware and software:

  • Complete system assessments
  • OS compatibility checks
  • OS and software patching
  • VoIP support
  • Devices setup

Cybersecurity

Get expert assistance and protect your systems from attacks. We’ll help your team identify and address threats before they can impact your business.

We focus on risk mitigation, early detection, and swift deployment of solutions.

Account Management

Our teams take a reactive and proactive approach to ensuring high service quality for large, small, and medium-sized business owners in Staten Island.

Your dedicated Account Executives will make sure your needs are met.

IT Procurement

Whether you need a few upgrades or a complete system overhaul, we can work with suppliers around the world to get you the components you need.

We have also developed key partnerships to make this easier for our clients.

Choose Netsurit for Your IT Help Desk Outsourcing Needs

Outsource your IT help desk to an experienced company that has served Staten Island businesses for 23 years.

Request Service Pricing

Find Out What Sets Our IT Helpdesk in Staten Island Apart

At Netsurit, we believe in root-cause fixes that eliminate recurring IT issues. It’s why for over 23 years, businesses have trusted us to support their IT infrastructure.

12+ Years

As a Top 501 Managed Service Provider

290

Staff across all IT disciplines

16,000+

Client care touches every month

Staten Island IT Helpdesk Services

Comprehensive IT Support for Your Business

When you choose Netsurit for outsourced IT services, helpdesk support is just one of the many ways we can serve you.

We provide a wide range of managed IT services for you to choose from, so you can consolidate your IT needs under one vendor:

  • Managed IT services
  • Cybersecurity
  • Network monitoring
  • IT consulting
  • Cloud services
  • Desktop & server support
  • Work from home support

Benefit From a Multi-Faceted Approach to Customer Service

We take customer satisfaction very seriously, whether we’re servicing businesses for help desk support services or as managed service providers.

Ensure positive end-user experiences and rapid problem resolution with a professional IT team.

Benefit from multiple service levels and ensure your needs are met every time.

Outsource Your IT Help Desk Services
IT helpdesk Staten Island

Get Peace of Mind With Our IT Help Desk Services

Don’t get tied into a long-term helpdesk support contract that doesn’t meet your evolving needs.

At Netsurit, we are firm believers that you should only pay for the services you need.

Our services come with an industry-leading, money-back guarantee. For the first four months, you can even opt out of the contract at any time, giving you maximum freedom to manage your business affairs.

Give your teams the IT support they need to be productive.

Benefit from the expertise of our skilled technicians, cybersecurity specialists, and tech support to protect your productivity.

Get a free consultation for
an outsourced IT help desk.

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