Outsource Your IT Help Desk Services for 24/7 Support and Management
Leverage the knowledge, experience, and dedication of our managed helpdesk professionals to solve problems faster.
Why work with Netsurit for IT help desk services in Staten Island?
- Get fast response times with an average wait time of only 10 seconds.
- Solve problems quickly when you receive priority access via our helpdesk services.
- Receive remote solutions from a team that resolves 95% of IT issues remotely.
- Get 24/7 monitoring to identify system glitches and security threats as soon as possible.
- Reduce recurring issues and IT spend when you outsource your IT help desk to Netsurit.
Why tackle technical issues on your own when our managed helpdesk services can resolve issues even faster and reduce the risk of costly downtime?
Get a free consultation for
IT helpdesk Staten Island
Eqstra Fleet Management has outsourced its entire technology infrastructure to managed solution provider Netsurit, centralising the management and control of its entire network, increasing business efficiency and also freeing up time and money for the company.
The COVID-19 pandemic, and the required physical distancing measures, have caused many businesses to send their employees home. Maintaining output and efficiency can be a challenge under work from home (WFH) circumstances. That’s what spurred certain divisions within enX Group to implement Netsurit Productivity Monitor (NPM), a productivity monitoring tool that provides immediate insights and reporting to help you identify trends and capacity within your organisation.
Helpdesk Support in Staten Island
224 West 30th Street, Suite 1008, New York, NY 10001
Our Award-Winning IT Helpdesk Support Services
When IT issues strike, getting your systems back up and running is a top priority. We offer comprehensive help desk support services that make this possible.
Our helpdesk service in Staten Island covers:
- Network support
- On-site support
- IT consulting
- Scheduled maintenance
When you call our customer service line, our experienced professionals get back to you in 10 seconds or less.
Fast turnaround times are one of the top features our clients love about our help desk outsourcing services.
Our team resolves 95% of tickets remotely, but what happens when the desktop support engineer needs to take a closer look?
Netsurit Security and Operations Centre (NSOC) deploys field technicians to address:
- Physical IT migration
- Network maintenance
- Hardware repairs
- Network cabling
- Equipment installations
Migrating to the cloud is one of the biggest steps you can take to outshine the competition.
To ensure you get the best cloud computing results, these are some of the cloud services we provide:
- Software installation
- Backup and data recovery
- Cloud migration
- Cloud support solutions
- Cloud hosting
When your hardware and software work together in perfect harmony, you experience true synergy and increased productivity.
We’ll optimize your hardware and software:
- Complete system assessments
- OS compatibility checks
- OS and software patching
- VoIP support
- Devices setup
Get expert assistance and protect your systems from attacks. We’ll help your team identify and address threats before they can impact your business.
We focus on risk mitigation, early detection, and swift deployment of solutions.
Our teams take a reactive and proactive approach to ensuring high service quality for large, small, and medium-sized business owners in Staten Island.
Your dedicated Account Executives will make sure your needs are met.
Whether you need a few upgrades or a complete system overhaul, we can work with suppliers around the world to get you the components you need.
We have also developed key partnerships to make this easier for our clients.
Benefit From a Multi-Faceted Approach to Customer Service
We take customer satisfaction very seriously, whether we’re servicing businesses for help desk support services or as managed service providers.
Ensure positive end-user experiences and rapid problem resolution with a professional IT team.
Benefit from multiple service levels and ensure your needs are met every time.
Choose Netsurit for Your IT Help Desk Outsourcing Needs
Get Peace of Mind With Our IT Help Desk Services
Don’t get tied into a long-term helpdesk support contract that doesn’t meet your evolving needs.
At Netsurit, we are firm believers that you should only pay for the services you need.
Our services come with an industry-leading, money-back guarantee. For the first four months, you can even opt out of the contract at any time, giving you maximum freedom to manage your business affairs.
Get a free consultation for
an outsourced IT help desk.
Give your teams the IT support they need to be productive.
Benefit from the expertise of our skilled technicians, cybersecurity specialists, and tech support to protect your productivity.