{"id":51989,"date":"2026-08-11T08:16:23","date_gmt":"2026-08-11T12:16:23","guid":{"rendered":"https:\/\/netsurit.com\/en-us\/?page_id=51989"},"modified":"2026-08-17T13:34:28","modified_gmt":"2026-08-17T17:34:28","slug":"how-intelligent-automation-and-south-african-talent-are-powering-operation-smiles-finance-transformation","status":"publish","type":"page","link":"https:\/\/netsurit.com\/en-us\/how-intelligent-automation-and-south-african-talent-are-powering-operation-smiles-finance-transformation\/","title":{"rendered":"Case Study : Operation Smile"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51989\" class=\"elementor elementor-51989\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8ad53 e-flex e-con-boxed e-con e-parent\" data-id=\"2c8ad53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-36a33c8 e-con-full e-flex e-con e-child\" data-id=\"36a33c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4df6a8 elementor-widget elementor-widget-heading\" data-id=\"e4df6a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">NONPROFIT \/ HEALTHCARE CASE STUDY\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-634a62f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"634a62f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Powering Finance Transformation Through Intelligent Automation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71bf13a elementor-widget elementor-widget-text-editor\" data-id=\"71bf13a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">How Netsurit helped Operation Smile strengthen finance operations, improve efficiency and create more capacity for global impact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea46e9 elementor-widget__width-initial hide elementor-widget elementor-widget-text-editor\" data-id=\"1ea46e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Conversation with<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-642bde4 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"642bde4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-Smile-Case-Study.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-158f84a e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"158f84a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23bdcbd elementor-widget-tablet__width-inherit elementor-widget elementor-widget-image\" data-id=\"23bdcbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"985\" src=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-HQ.jpg\" class=\"attachment-full size-full wp-image-52000\" alt=\"Operation Smile HQ\" srcset=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-HQ.jpg 1600w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-HQ-300x185.jpg 300w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-HQ-1024x630.jpg 1024w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-HQ-768x473.jpg 768w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-HQ-1536x946.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" title=\"- Netsurit US\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81752f0 e-flex e-con-boxed e-con e-child\" data-id=\"81752f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-116ddbf e-con-full e-flex e-con e-child\" data-id=\"116ddbf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-694b97f elementor-widget elementor-widget-image\" data-id=\"694b97f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"300\" height=\"57\" src=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/06\/Operation-Smile-USA_z_OS_Logo-no-tag-Edited-300x57.webp\" class=\"attachment-medium size-medium wp-image-50889\" alt=\"Operation Smile logo\" srcset=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/06\/Operation-Smile-USA_z_OS_Logo-no-tag-Edited-300x57.webp 300w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/06\/Operation-Smile-USA_z_OS_Logo-no-tag-Edited-768x145.webp 768w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/06\/Operation-Smile-USA_z_OS_Logo-no-tag-Edited.webp 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" title=\"Operation-Smile-USA_z_OS_Logo-no-tag-Edited.webp - Netsurit US\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25796ab elementor-widget elementor-widget-text-editor\" data-id=\"25796ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"font-size: 17px;\">About<\/strong><\/p><p class=\"p1\"><a href=\"https:\/\/www.operationsmile.org\/\">Operation Smile<\/a> is a global nonprofit organization that works to improve the lives of children and adults with cleft lip or palate and other facial differences. For more than 40 years, the organization has partnered with local health workers, medical leaders and ministries of health to deliver cleft surgery, comprehensive care and sustainable health system support.<\/p><p class=\"p1\">With operations spanning more than 37 countries and more than $100 million in annual funding, efficient back-office operations are critical to helping Operation Smile direct more resources towards patient care, program delivery and long-term health impact.<\/p><p><strong style=\"font-size: 17px;\">Industry<br \/><\/strong><span class=\"TextRun SCXW147724585 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW147724585 BCX8\">Non Profit \/ Healthcare <br \/><\/span><\/span><\/p><p><strong style=\"font-size: 17px;\">Operating Footprint<\/strong><br \/>More than 37 countries<\/p><p><strong style=\"font-size: 17px;\">Headquarters<\/strong><br \/>Virginia, United States<\/p><p><strong style=\"font-size: 17px;\">Annual funding<\/strong><br \/>$100 million<\/p><p><strong style=\"font-size: 17px;\">Services<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-939591b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"939591b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Intelligent automation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">AI and automation use-case identification <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Finance process mapping <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Finance workflow optimization <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Automation roadmap development <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Operational efficiency advisory <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Strategic automation implementation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Innovate Build<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1135296 e-con-full e-flex e-con e-child\" data-id=\"1135296\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d8edf97 e-con-full e-flex e-con e-child\" data-id=\"d8edf97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-67dc6d5 e-con-full e-flex e-con e-child\" data-id=\"67dc6d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd851e8 elementor-widget elementor-widget-text-editor\" data-id=\"fd851e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Challenge<\/h5><p class=\"p1\"><a href=\"https:\/\/www.operationsmile.org\/\">Operation Smile<\/a> operates across a large, complex global environment where finance operations play a critical role in supporting patient care and program delivery.<\/p><p class=\"p1\">As the organization continues to deliver work across more than 37 countries, the efficiency of back-office functions becomes a direct enabler of impact. Finance teams need processes that are accurate, scalable and well controlled, while also supporting the organization\u2019s broader mission.<\/p><p class=\"p1\">Operation Smile needed to strengthen its finance function in a way that could deliver both immediate support and longer-term operational efficiency. The organization required a practical approach that could identify high-impact finance processes, improve speed and accuracy, and create a stronger foundation for oversight and future automation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d81a30 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1d81a30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Finance operations needed to support a complex global nonprofit environment<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Back-office efficiency was directly linked to the organization\u2019s ability to maximize impact <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The organization needed both skilled finance capacity and a roadmap for process improvement and automation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e4c12f e-con-full e-flex e-con e-child\" data-id=\"9e4c12f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7627c4 elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"a7627c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e62c4 elementor-widget elementor-widget-text-editor\" data-id=\"19e62c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Solution<\/h5><p class=\"p1\">Netsurit and <a href=\"https:\/\/southwesterntalent.com\/\">Southwestern Talent<\/a> came together to support Operation Smile through a dual approach: intelligent automation and skilled accounting talent.<\/p><p class=\"p1\">Netsurit worked with Operation Smile to identify high-impact finance processes and implement automation solutions designed to improve speed, accuracy and control. At the same time, Southwestern Talent helped strengthen finance capacity by placing experienced accountants into key roles.<\/p><p class=\"p1\">The initiative began with a multi-day workshop at Operation Smile\u2019s Virginia headquarters. During this workshop, the teams mapped core financial processes and prioritized the first candidates for AI and automation. The roadmap outlines a year-long evolution of finance operations, combining continuous process improvement with strategic automation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52214bd elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"52214bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Netsurit helped identify finance processes suitable for intelligent automation <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Southwestern Talent placed experienced accountants into key finance roles <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">A year-long roadmap was developed to streamline workflows and strengthen financial oversight<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50622a3 e-con-full e-flex e-con e-child\" data-id=\"50622a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-df553fb e-con-full e-flex e-con e-child\" data-id=\"df553fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbc04aa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dbc04aa\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"machenvideo\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9508d9 elementor-widget elementor-widget-image\" data-id=\"c9508d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"450\" src=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-team-image-1024x576.png\" class=\"attachment-large size-large wp-image-52003\" alt=\"Collage of three photos: left shows a smiling woman with a child, center-right shows a large group of diverse volunteers in lavender Operation Smile shirts raising hands, bottom shows friends at a table taking a group selfie.\" srcset=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-team-image-1024x576.png 1024w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-team-image-300x169.png 300w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-team-image-768x432.png 768w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-team-image-1536x864.png 1536w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2026\/08\/Operation-smile-team-image-2048x1152.png 2048w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" title=\"Operation smile - team image - Netsurit US\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6efe9f5 elementor-widget elementor-widget-spacer\" data-id=\"6efe9f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc5dd3 elementor-widget elementor-widget-text-editor\" data-id=\"ecc5dd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Operation Smile\u2019s Story<\/h3>\n<p class=\"p1\">The organization works across more than 37 countries, delivering cleft surgery, comprehensive care and health system support to patients and communities around the world. Behind that mission is a finance function that must manage complexity, funding, oversight and operational requirements across a global footprint.<\/p>\n<p class=\"p1\">As the organization continued to scale its impact, strengthening back-office operations became an important opportunity. Every improvement in finance efficiency, accuracy and throughput could help unlock more capacity for the work that matters most: patient care, program delivery and sustainable health systems.<\/p>\n<p class=\"p1\">Operation Smile needed a practical transformation model that could deliver immediate operational support while also preparing the finance function for longer-term automation and process improvement. This required more than technology alone. It needed the right combination of skilled people, process understanding and automation capability.<\/p>\n<p class=\"p1\">By working with Netsurit and Southwestern Talent, Operation Smile began building a finance transformation roadmap that brings together intelligent automation and experienced accounting talent. The result is a stronger operational foundation designed to help the organization modernize the way it works while keeping its mission at the center.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d90288b elementor-widget elementor-widget-text-editor\" data-id=\"d90288b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Before Netsurit<\/h3>\n<p class=\"p1\">Before the initiative began, Operation Smile\u2019s finance function was operating in a demanding global nonprofit environment.<\/p>\n<p class=\"p1\">The organization had to support work across more than 37 countries while managing significant annual funding and ensuring that back-office processes could keep pace with the needs of the mission. In this context, finance operations needed to be efficient, accurate and scalable.<\/p>\n<p class=\"p1\">The opportunity was to reduce administrative friction, strengthen financial oversight and identify where automation could improve speed, control and throughput. Without a structured roadmap, finance transformation could easily become a series of disconnected improvements rather than a coordinated operational evolution.<\/p>\n<p class=\"p1\">Operation Smile needed a clearer view of which finance processes should be prioritized, where automation could add the most value, and how to create capacity while maintaining control. The organization also needed additional finance expertise that could support the team while longer-term automation initiatives were being developed.<\/p>\n<p class=\"p1\">The work with Netsurit and Southwestern Talent created a practical path forward: map the processes, strengthen the team, prioritize high-impact automation opportunities and build a roadmap for ongoing improvement.<\/p>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5919a1 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"a5919a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tThis collaboration allows us to modernize the way we work while keeping our mission at the center. By strengthening our finance operations, we\u2019re creating the foundation to direct more resources where they matter most: toward patient care and sustainable health systems.\n<br><br>\n<strong>-Jim Siti, Chief Financial Officer, Operation Smile<\/strong>\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ce1a60 elementor-widget elementor-widget-text-editor\" data-id=\"5ce1a60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>\u00a0<\/h3>\n<h3>Netsurit as a Partner<\/h3>\n<p class=\"p1\">Netsurit approached the engagement by focusing first on the business process, not the technology.<\/p>\n<p class=\"p1\">The goal was to identify high-impact use cases and understand where intelligent automation could improve speed, accuracy and control across the finance lifecycle. This meant working with Operation Smile to map core financial processes, assess opportunities and prioritize the first candidates for automation.<\/p>\n<p class=\"p1\">The partnership model also recognized that automation and talent are strongest when they work together. While Netsurit focused on intelligent automation and process improvement, Southwestern Talent helped strengthen the finance team with experienced accounting professionals.<\/p>\n<p class=\"p1\">This combination gave Operation Smile both immediate operational support and a roadmap for longer-term efficiency. It also ensured that finance transformation stayed connected to the organization\u2019s mission, with operational improvements designed to create more capacity for patient care and program delivery.<\/p>\n<h3>\u00a0<\/h3>\n<h3>How Netsurit Helped Operation Smile<\/h3>\n<p class=\"p1\">Netsurit helped Operation Smile begin a structured finance transformation journey built around intelligent automation and process improvement.<\/p>\n<p class=\"p1\">The work started with a multi-day workshop at Operation Smile\u2019s Virginia headquarters. During this engagement, the teams mapped core financial processes and identified areas where AI and automation could deliver practical value. This process helped prioritize the first automation opportunities and create a roadmap for ongoing finance transformation.<\/p>\n<p class=\"p1\">Netsurit\u2019s role focused on intelligent automation: identifying high-impact use cases, improving process efficiency and helping Operation Smile strengthen speed, accuracy and control across finance workflows.<\/p>\n<p class=\"p1\">The broader initiative also included Southwestern Talent, which placed experienced accountants into key finance roles. Two accountants had already joined the finance team, with plans to expand to three or four in the near term.<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Mapped core financial processes during a multi-day workshop<\/li>\n<li class=\"li1\">Identified and prioritized finance processes suitable for AI and automation<\/li>\n<li class=\"li1\">Developed a year-long roadmap for finance operations improvement<\/li>\n<li class=\"li1\">Supported a dual model combining automation capability with skilled accounting talent<\/li>\n<li class=\"li1\">Helped create a foundation for stronger oversight, throughput and efficiency<\/li>\n<\/ul>\n<h3>\u00a0<\/h3>\n<h3>Scaling Up with Netsurit<\/h3>\n<p class=\"p1\">With the roadmap in place, Operation Smile is positioned to evolve its finance operations over the next year.<\/p>\n<p class=\"p1\">The initiative combines immediate capacity-building with longer-term automation. This means the organization can strengthen day-to-day finance operations while also building toward more streamlined, automated workflows.<\/p>\n<p class=\"p1\">As automation opportunities are identified and implemented, Operation Smile can reduce administrative friction, improve accuracy and strengthen financial oversight. At the same time, the addition of experienced accounting talent supports the finance team with practical capacity and expertise.<\/p>\n<p class=\"p1\">The broader value lies in what this makes possible for the organization. For a global nonprofit, operational efficiency is not only about saving time. It is about creating more room for mission-focused work. Stronger finance operations can help Operation Smile direct more resources towards patient care, sustainable health systems and program delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4bf3cd3 e-flex e-con-boxed e-con e-parent\" data-id=\"4bf3cd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a07777b e-con-full e-flex e-con e-child\" data-id=\"a07777b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffde032 elementor-widget elementor-widget-spacer\" data-id=\"ffde032\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e6ed4f e-flex e-con-boxed e-con e-parent\" data-id=\"5e6ed4f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3efc974 e-con-full e-flex e-con e-child\" data-id=\"3efc974\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56fd41a elementor-widget elementor-widget-heading\" data-id=\"56fd41a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INSPIRED BY OPERATION SMILE'S STORY? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7537669 elementor-widget elementor-widget-heading\" data-id=\"7537669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let\u2019s write yours next.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac306fa elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ac306fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">If back-office complexity is limiting your organization\u2019s capacity to focus on what matters most, Netsurit can help.<\/p><p class=\"p1\">We help organizations identify high-impact automation opportunities, streamline workflows and build practical technology roadmaps that improve speed, accuracy and control.<\/p><p class=\"p1\">We\u2019re here to support the dreams of the doers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14cc7f4 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"14cc7f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/netsurit.com\/en-us\/discovery-call\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">BOOK A CALL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8cb0fc elementor-widget elementor-widget-text-editor\" data-id=\"c8cb0fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OR<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ae2b6 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"b8ae2b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/netsurit.com\/en-us\/uncover-hidden-it-infrastructure-risks-now\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Calculate Your Risk FOR FREE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A digital-first compliance platform brings greater consistency, control, and visibility to policy management across a complex global business.<\/p>\n","protected":false},"author":18,"featured_media":51148,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"nf_dc_page":"","content-type":"","footnotes":""},"page-category":[],"city":[],"service":[],"class_list":["post-51989","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Netsurit helped Operation Smile automate finance workflows and create more capacity for patient care. 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