{"id":16384,"date":"2024-01-11T07:49:59","date_gmt":"2024-01-11T12:49:59","guid":{"rendered":"https:\/\/netsurit.com\/en-us\/?p=16384"},"modified":"2025-06-20T09:18:47","modified_gmt":"2025-06-20T13:18:47","slug":"innovate-with-confidence-pharmacy-restocking-process-workflow-automation","status":"publish","type":"post","link":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/","title":{"rendered":"Innovate with Confidence: Pharmacy Restocking Process &amp; Workflow Automation"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>THE COMPANY<\/strong><\/p>\n\n\n\n<p><strong>Industry<\/strong>: Manufacturing, Pharmaceuticals<\/p>\n\n\n\n<p><strong>Company:<\/strong> Novo Nordisk<\/p>\n\n\n\n<p><strong>Number of Employees:<\/strong> 48,478<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>THE CHALLENGE<\/strong><\/p>\n\n\n\n<p>Novo Nordisk medical representatives experienced significant delays during the pharmacy restocking query process. Emails sent to the pharmacy stocking team took more than <strong>48 hours to be processed<\/strong>. The manual order query process led to inefficiencies, making it difficult for the pharmacy stocking team to keep up with the demand.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>THE SOLUTION<\/strong><\/p>\n\n\n\n<p>To address this issue, Netsurit implemented an automated workflow using Microsoft Power Automate. This workflow streamlined the process by automatically providing the order status update when receiving an email query. The order information is then stored in Microsoft SharePoint Online, and a Microsoft Power BI Dashboard was created to present the query history and track progress in a centralized and user-friendly manner.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>THE RESULTS<\/strong><\/p>\n\n\n\n<p>Implementing the automated workflow solution yielded significant improvements. Pharmacies began receiving updates on their query within <strong>3 minutes<\/strong>, resulting in increased customer satisfaction. The pharmacy stocking team was able to focus on more productive tasks as the automated system handled queries. With the Power BI Dashboard, the team had real-time visibility into the entire process, allowing them to track queries efficiently.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"351\" loading=\"lazy\" src=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Novo-Dordisk-Pharmacy-Results-1024x351.png\" alt=\"\" class=\"wp-image-25522\" style=\"width:560px;height:auto\" srcset=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Novo-Dordisk-Pharmacy-Results-1024x351.png 1024w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Novo-Dordisk-Pharmacy-Results-300x103.png 300w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Novo-Dordisk-Pharmacy-Results-768x263.png 768w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Novo-Dordisk-Pharmacy-Results-1536x526.png 1536w, https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Novo-Dordisk-Pharmacy-Results-2048x701.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>THE COMPANY Industry: Manufacturing, Pharmaceuticals Company: Novo Nordisk Number of Employees: 48,478 THE CHALLENGE Novo Nordisk medical representatives experienced significant delays during the pharmacy restocking query process. Emails sent to the pharmacy stocking team took more than 48 hours to be processed. The manual order query process led to inefficiencies, making it difficult for the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":16390,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"nf_dc_page":"","content-type":"","footnotes":""},"categories":[80],"tags":[],"class_list":["post-16384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study"],"acf":[],"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","yoast_noindex":true,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Innovate with Confidence: Pharmacy Restocking Process &amp; Workflow Automation - Netsurit US<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Innovate with Confidence: Pharmacy Restocking Process &amp; Workflow Automation - Netsurit US\" \/>\n<meta property=\"og:description\" content=\"THE COMPANY Industry: Manufacturing, Pharmaceuticals Company: Novo Nordisk Number of Employees: 48,478 THE CHALLENGE Novo Nordisk medical representatives experienced significant delays during the pharmacy restocking query process. Emails sent to the pharmacy stocking team took more than 48 hours to be processed. The manual order query process led to inefficiencies, making it difficult for the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/\" \/>\n<meta property=\"og:site_name\" content=\"Netsurit US\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-11T12:49:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-20T13:18:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Komati-Case-Study-Cover-scaled-copy.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1338\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"jolandi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"jolandi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Innovate with Confidence: Pharmacy Restocking Process &amp; Workflow Automation - Netsurit US","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"Innovate with Confidence: Pharmacy Restocking Process &amp; Workflow Automation - Netsurit US","og_description":"THE COMPANY Industry: Manufacturing, Pharmaceuticals Company: Novo Nordisk Number of Employees: 48,478 THE CHALLENGE Novo Nordisk medical representatives experienced significant delays during the pharmacy restocking query process. Emails sent to the pharmacy stocking team took more than 48 hours to be processed. The manual order query process led to inefficiencies, making it difficult for the [&hellip;]","og_url":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/","og_site_name":"Netsurit US","article_published_time":"2024-01-11T12:49:59+00:00","article_modified_time":"2025-06-20T13:18:47+00:00","og_image":[{"width":2560,"height":1338,"url":"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Komati-Case-Study-Cover-scaled-copy.jpg","type":"image\/jpeg"}],"author":"jolandi","twitter_card":"summary_large_image","twitter_misc":{"Written by":"jolandi","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/#article","isPartOf":{"@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/"},"author":{"name":"jolandi","@id":"https:\/\/netsurit.com\/en-us\/#\/schema\/person\/70cf4cbe84e2727b61a7470d0d4045f6"},"headline":"Innovate with Confidence: Pharmacy Restocking Process &amp; Workflow Automation","datePublished":"2024-01-11T12:49:59+00:00","dateModified":"2025-06-20T13:18:47+00:00","mainEntityOfPage":{"@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/"},"wordCount":197,"commentCount":0,"publisher":{"@id":"https:\/\/netsurit.com\/en-us\/#organization"},"image":{"@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/#primaryimage"},"thumbnailUrl":"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Komati-Case-Study-Cover-scaled-copy.jpg","articleSection":["Case Study"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/","url":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/","name":"Innovate with Confidence: Pharmacy Restocking Process &amp; Workflow Automation - Netsurit US","isPartOf":{"@id":"https:\/\/netsurit.com\/en-us\/#website"},"primaryImageOfPage":{"@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/#primaryimage"},"image":{"@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/#primaryimage"},"thumbnailUrl":"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Komati-Case-Study-Cover-scaled-copy.jpg","datePublished":"2024-01-11T12:49:59+00:00","dateModified":"2025-06-20T13:18:47+00:00","breadcrumb":{"@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/#primaryimage","url":"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Komati-Case-Study-Cover-scaled-copy.jpg","contentUrl":"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2024\/01\/Komati-Case-Study-Cover-scaled-copy.jpg","width":2560,"height":1338},{"@type":"BreadcrumbList","@id":"https:\/\/netsurit.com\/en-us\/innovate-with-confidence-pharmacy-restocking-process-workflow-automation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/netsurit.com\/en-us\/"},{"@type":"ListItem","position":2,"name":"Innovate with Confidence: Pharmacy Restocking Process &amp; Workflow Automation"}]},{"@type":"WebSite","@id":"https:\/\/netsurit.com\/en-us\/#website","url":"https:\/\/netsurit.com\/en-us\/","name":"Netsurit US","description":"IT Support and Consulting","publisher":{"@id":"https:\/\/netsurit.com\/en-us\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/netsurit.com\/en-us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/netsurit.com\/en-us\/#organization","name":"Netsurit US","url":"https:\/\/netsurit.com\/en-us\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/netsurit.com\/en-us\/#\/schema\/logo\/image\/","url":"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2025\/04\/Netsurit-OG-Image-1.png","contentUrl":"https:\/\/netsurit.com\/en-us\/wp-content\/uploads\/sites\/5\/2025\/04\/Netsurit-OG-Image-1.png","width":2400,"height":1256,"caption":"Netsurit US"},"image":{"@id":"https:\/\/netsurit.com\/en-us\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/netsurit.com\/en-us\/#\/schema\/person\/70cf4cbe84e2727b61a7470d0d4045f6","name":"jolandi","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a77033cd4af34b64dbcd2e495373a7ea85c87a1d101d6829aabb5cb0f806cc52?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a77033cd4af34b64dbcd2e495373a7ea85c87a1d101d6829aabb5cb0f806cc52?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a77033cd4af34b64dbcd2e495373a7ea85c87a1d101d6829aabb5cb0f806cc52?s=96&d=mm&r=g","caption":"jolandi"}}]}},"_links":{"self":[{"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/posts\/16384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/comments?post=16384"}],"version-history":[{"count":16,"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/posts\/16384\/revisions"}],"predecessor-version":[{"id":41689,"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/posts\/16384\/revisions\/41689"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/media\/16390"}],"wp:attachment":[{"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/media?parent=16384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/categories?post=16384"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/netsurit.com\/en-us\/wp-json\/wp\/v2\/tags?post=16384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}