{"id":2040,"date":"2023-05-30T15:37:17","date_gmt":"2023-05-30T13:37:17","guid":{"rendered":"https:\/\/netsurit.com\/en-za\/?page_id=2040"},"modified":"2025-06-25T07:31:16","modified_gmt":"2025-06-25T05:31:16","slug":"managed-services","status":"publish","type":"page","link":"https:\/\/netsurit.com\/en-za\/our-services\/managed-services\/","title":{"rendered":"Managed Services"},"content":{"rendered":"\t\t
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<\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\tAre you busy putting out IT fires instead of focusing on your core business? If your technology is draining resources rather than optimising them, Netsurit can get you back on track. A professionally managed service provider can give you the decisive edge to:<\/p>
Our team members are experts, service-oriented and efficient. We take our clients\u2019 goals as seriously as our own. Our commitment to providing a customised solution for each of our clients is how we help them become more successful and support the dreams that drive their business.<\/p>
As a leading managed service provider, our consultants are out in the field daily, working with growing and established businesses in some of the most influential markets in the world. From basic desktop support and maintenance to high-level IT strategy to research and budgeting, Netsurit can put you miles ahead of your competition.<\/p>
Our team of Account Executives is laser-focused on making sure your technology investment is customised to your needs, and that there is a business benefit to every strategic decision taken together.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\tAnd if things break, you can count on our team to quickly resolve the issue and make sure there is a plan to prevent the problem from causing trouble in the future.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Both on-site and remote support comes with layered requirements and complexity. These areas include:<\/p> Beyond these areas, we provide a comprehensive, proactive and reactive service offering that ensures 360-degree coverage, from IT asset tracking through to mobile user support. Sometimes a technology issue needs to be handled in person, therefore we can arrange to have one of our expert engineers come to your office. We offer a broad range of pricing options to get you the level of service you need at a price that makes sense.<\/p> As one of the Leading IT Support Companies, Netsurit is recognised for our IT Outsourcing and Management expertise, including:<\/strong><\/p>End-user Support<\/h4>\nThe Netsurit helpdesk is a highly coordinated environment in which a large volume of incidents are handled. It applies a systematic approach to reactive incidents, not only to fix issues but to ensure they never happen again. The Servicedesk Specialist is the primary point of contact for day-to-day problems and challenges. Incidents are reported in one of three ways; phone, email, or the Netsurit icon on your desktop. These incidents are tracked in a central ticketing system which, upon being triggered by the Service Coordinator, are dispatched to the Servicedesk Specialist in order of priority.<\/div>\n\t\t\t\t\t\t\t\t\t
Infrastructure Support<\/h4>
Your IT Strategic Manager and key-account contact provides personalised service to help you achieve your organisational IT goals.<\/li>
At Netsurit we provide our clients with proactive server monitoring and alerting to offer early warnings of potential system failures and resource utilisation issues.<\/li>
Prevent most problems before they happen in the following ways:
At Netsurit, we have teams of dedicated teams that specialise in remote and onsite reactive IT support requests covering:
The Netsurit quality control department oversees the following areas:Netsurit Security and Operations Centre (NSOC)<\/h4>\nThe Netsurit Security and Operations Centre (NSOC) is designed to provide remote administration and security operations for customers who have moved or are in the process of moving into the cloud. With a focus on Microsoft Office 365, Enterprise + Mobility Suite (EMS) and Azure, NSOC specialises in proactive maintenance and prevention. In other words, preventing problems before they occur. NSOC is run by a highly skilled central team.<\/p>\nWhat NSOC<\/strong> Offers:<\/strong>\n
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