{"id":23719,"date":"2026-03-23T12:16:02","date_gmt":"2026-03-23T10:16:02","guid":{"rendered":"https:\/\/netsurit.com\/en-za\/?p=23719"},"modified":"2026-08-17T16:47:05","modified_gmt":"2026-08-17T14:47:05","slug":"always-on-support-for-an-always-on-contact-centre","status":"publish","type":"post","link":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/","title":{"rendered":"Ignition x Netsurit: Driving Business Continuity Through Strategic IT"},"content":{"rendered":"\n<figure class=\"wp-embed-aspect-16-9 wp-has-aspect-ratio wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Ignition x Netsurit: Driving Business Continuity Through Strategic IT\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/HjswE8QzJV8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Background<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ignition Group is a Durban-founded customer experience and contact centre services business&nbsp;established&nbsp;in 2002. Serving both local and international clients, the organisation supports a wide range of CX delivery models \u2014 from customer service and sales to risk-based and seat-based operations \u2014 in an environment where uptime, governance and speed of execution directly&nbsp;impact&nbsp;revenue.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As Ignition\u2019s international footprint accelerated over the past few years, the business needed an IT operating model that could scale at pace,&nbsp;maintain&nbsp;strict compliance requirements, and support a 24\/7 operation across multiple geographies.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIf I look back over the last three to four years, our international business has grown about 200%. With that, we needed&nbsp;additional&nbsp;support that we could scale \u2014 and we needed a highly redundant environment sitting at 99.99% uptime.\u201d \u2014 <strong>Daryl Firmani, CX IT Director, Ignition Group.<\/strong>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenges<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ignition\u2019s CX environment runs around the clock \u2014 and when systems slow down or go offline, the impact is immediate and measurable. The business faced several challenges as it expanded:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Scaling beyond in-house capacity:<\/strong>&nbsp;Ignition had an internal IT function covering infrastructure, administration, L1\/L2 support and service desk capabilities, but higher-level specialist skills were increasingly difficult to recruit and&nbsp;retain.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>High availability expectations:&nbsp;<\/strong>The organisation required a resilient, highly redundant environment to support near-continuous operations and client commitments.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Security and compliance&nbsp;demands:<\/strong>&nbsp;Operating&nbsp;a DCI-compliant contact centre floor required strict governance over user access, controls, and policy configuration \u2014 with significant risk if implemented incorrectly.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Speed of execution for growth events:<\/strong>&nbsp;Expansion into new geographies and the integration of new teams demanded a partner that could deploy and standardise quickly.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIn our business, time is money \u2014 literally. When our contact centre&nbsp;isn\u2019t&nbsp;running, we&nbsp;aren\u2019t&nbsp;generating revenue.&nbsp;We\u2019re&nbsp;losing revenue because&nbsp;we\u2019re&nbsp;paying people to sit idle.\u201d \u2014&nbsp;<strong>Ferdi Gribb,&nbsp;Chief Information Security Officer,&nbsp;Ignition Group.<\/strong>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Solution<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ignition partnered with&nbsp;Netsurit&nbsp;after being introduced through its former CTO, who was seeking deep Microsoft&nbsp;expertise&nbsp;and the ability to scale support alongside a fast-growing business.&nbsp;Netsurit\u2019s&nbsp;breadth of Microsoft capability and access to a larger pool of specialist resources became a key differentiator \u2014 alongside the ability to support both South African and US operations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Netsurit&nbsp;delivered a managed services model designed to keep Ignition operational,&nbsp;secure&nbsp;and scalable, including:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Microsoft-aligned&nbsp;expertise&nbsp;at scale:<\/strong>&nbsp;Access to a broader depth of specialist skills for Microsoft platforms,&nbsp;infrastructure&nbsp;and governance.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>A resilient, high-availability environment:<\/strong>&nbsp;Support for a highly redundant setup aligned to Ignition\u2019s uptime requirements.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>24\/7 support readiness:<\/strong>&nbsp;A support approach aligned to the realities of a continuous operation, including rapid escalation and hands-on leadership engagement when&nbsp;required.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Security and compliance governance:<\/strong>&nbsp;Policy,&nbsp;configuration&nbsp;and control management suitable for DCI-compliant environments and strict operational oversight.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Support for international growth:<\/strong>&nbsp;Operational capability to&nbsp;assist&nbsp;with expansion and integration, including supporting the US&nbsp;portion&nbsp;of Ignition\u2019s business.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cNetsurit\u2019s&nbsp;depth of skill set means if the team on site can\u2019t solve something immediately, they can pull on a bigger resource pool and get to the bottom of the issue faster.\u201d \u2014&nbsp;<strong>Ferdi Gribb,&nbsp;Chief Information Security Officer, Ignition Group<\/strong>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Results<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With&nbsp;Netsurit&nbsp;supporting day-to-day operations and providing access to deeper technical skills, Ignition strengthened operational continuity while gaining the flexibility required for growth.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Key outcomes included:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Faster deployment during international expansion:&nbsp;<\/strong>When Ignition&nbsp;acquired&nbsp;a US business with a work-from-home team of&nbsp;roughly 140\u2013150 people,&nbsp;Netsurit&nbsp;enabled a significantly faster takeover and rollout than would have been possible using only internal resources.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Improved continuity and responsiveness:<\/strong>&nbsp;The business&nbsp;benefited&nbsp;from a support model built for urgency, where escalation and response aligned to the reality of peak operational demands.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Stronger governance for compliance environments:<\/strong>&nbsp;Ignition improved confidence that critical policies and controls were being configured correctly, reducing risk associated with compliance breaches.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>A more collaborative operating rhythm:<\/strong>&nbsp;Teams worked in a shared problem-solving model, with visibility, feedback&nbsp;loops&nbsp;and alignment on direction \u2014 rather than a \u201cticket-only\u201d experience.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWhen we&nbsp;procured&nbsp;a business in the US,&nbsp;we were able to deploy and take over that organisation and the staff in a much shorter period than we would have been able to do otherwise.&nbsp;Furthermore, we&nbsp;run a 24-hour, seven-day-a-week business. If&nbsp;there\u2019s&nbsp;a problem,&nbsp;it\u2019s&nbsp;good to know I can pick up the phone \u2014 even at one in the morning \u2014 and the&nbsp;Netsurit&nbsp;team will rally and get services back up.\u201d \u2014 <strong>Daryl&nbsp;Formani, Ignition Group<\/strong>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ignition Group\u2019s experience highlights what becomes possible when a high-performance CX environment is supported by a managed services partner built for scale,&nbsp;security&nbsp;and speed. By pairing Ignition\u2019s operational maturity with&nbsp;Netsurit\u2019s&nbsp;Microsoft&nbsp;expertise, governance capability and always-on support approach, the organisation has strengthened resilience while enabling continued international growth.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ready to Scale IT Like Ignition Group?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">See how Netsurit delivers always-on support for high-availability, compliance-driven operations. <a href=\"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-study.pdf\">Download the Case Study<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\"><strong>What is business continuity in a contact centre environment?<\/strong><br>Business continuity in a contact centre ensures that systems, teams, and operations remain active without disruption, even during outages or technical failures. It directly impacts revenue, customer experience, and service delivery.<\/li>\n\n\n\n<li class=\"\"><strong>Why is 24 7 IT support critical for contact centres?<\/strong><br>Contact centres operate continuously, so any downtime leads to immediate revenue loss. 24 7 IT support ensures rapid response, minimal disruption, and consistent service availability across all time zones.<\/li>\n\n\n\n<li class=\"\"><strong>How does managed IT services improve uptime?<\/strong><br>Managed IT services provide proactive monitoring, rapid issue resolution, and access to specialist expertise. This helps maintain high availability environments and achieve uptime targets close to 99.99 percent.<\/li>\n\n\n\n<li class=\"\"><strong>What role does Microsoft expertise play in IT scalability?<\/strong><br>Microsoft expertise supports cloud infrastructure, security, and governance at scale. It enables businesses to expand operations globally while maintaining performance, compliance, and system reliability.<\/li>\n\n\n\n<li class=\"\"><strong>How can IT support help with international expansion?<\/strong><br>A scalable IT partner can quickly deploy infrastructure, onboard teams, and standardise systems across regions. This ensures faster integration during acquisitions or global growth phases.<\/li>\n\n\n\n<li class=\"\"><strong>What are the key IT challenges for growing contact centres?<\/strong><br>Common challenges include scaling infrastructure, maintaining uptime, managing compliance requirements, securing systems, and accessing high level technical expertise.<\/li>\n\n\n\n<li class=\"\"><strong>How does strong IT governance support compliance?<\/strong><br>IT governance ensures that access controls, policies, and configurations are correctly implemented. This reduces the risk of compliance breaches and protects sensitive customer and business data.<\/li>\n\n\n\n<li class=\"\"><strong>What benefits do businesses gain from a managed services partner?<\/strong><br>Businesses gain access to a broader skill set, faster issue resolution, improved system reliability, better security, and the ability to scale operations without increasing internal IT complexity.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>How Netsurit helped Ignition Group scale securely across borders <\/p>\n","protected":false},"author":18,"featured_media":24382,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"nf_dc_page":"","content-type":"","footnotes":""},"categories":[24],"tags":[],"class_list":["post-23719","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Ensure uptime with managed IT services, 24 7 support, Microsoft expertise, and secure scalable solutions for contact centres.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Orrin Klopper\"\/>\n\t<meta name=\"google-site-verification\" content=\"5GWTTA4AhSisFxUP2NfFam7f7MuBpSYQyA8Ou3RMDrM\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Netsurit ZA\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Ignition x Netsurit: Driving Business Continuity Through Strategic IT\" \/>\n\t\t<meta property=\"og:description\" content=\"See how Netsurit&#039;s contact centre managed IT services helped Ignition Group scale securely across borders.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-03-23T10:16:02+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-08-17T14:47:05+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Netsurit\/\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:site\" content=\"@netsurit\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Ignition x Netsurit: Driving Business Continuity Through Strategic IT\" \/>\n\t\t<meta name=\"twitter:description\" content=\"See how Netsurit&#039;s contact centre managed IT services helped Ignition Group scale securely across borders.\" \/>\n\t\t<meta name=\"twitter:creator\" content=\"@netsurit\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png\" \/>\n\t\t<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t\t<meta name=\"twitter:data1\" content=\"Orrin Klopper\" \/>\n\t\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#article\",\"name\":\"Business Continuity IT Support for Contact Centres | Netsurit ZA\",\"headline\":\"Ignition x Netsurit: Driving Business Continuity Through Strategic IT\",\"author\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/author\\\/davin\\\/#author\"},\"publisher\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/#organization\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/03\\\/Ignition-Group-scaled.webp\",\"width\":2560,\"height\":1440},\"datePublished\":\"2026-03-23T12:16:02+02:00\",\"dateModified\":\"2026-08-17T16:47:05+02:00\",\"inLanguage\":\"en-US\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#webpage\"},\"isPartOf\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#webpage\"},\"articleSection\":\"Case Study\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/netsurit.com\\\/en-za\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/category\\\/case-study\\\/#listItem\",\"name\":\"Case Study\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/category\\\/case-study\\\/#listItem\",\"position\":2,\"name\":\"Case Study\",\"item\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/category\\\/case-study\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#listItem\",\"name\":\"Ignition x Netsurit: Driving Business Continuity Through Strategic IT\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#listItem\",\"position\":3,\"name\":\"Ignition x Netsurit: Driving Business Continuity Through Strategic IT\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/category\\\/case-study\\\/#listItem\",\"name\":\"Case Study\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/#organization\",\"name\":\"Netsurit ZA\",\"url\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/07\\\/Netsurit-Logo-400-x-141-px.webp\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#organizationLogo\",\"width\":400,\"height\":141,\"caption\":\"Two red arrows pointing in opposite directions (up and down), suggesting expand\\\/collapse or resize controls.\"},\"image\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#organizationLogo\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Netsurit\\\/\",\"https:\\\/\\\/x.com\\\/netsurit\",\"https:\\\/\\\/instagram.com\\\/netsurit_\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/netsurit\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/author\\\/davin\\\/#author\",\"url\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/author\\\/davin\\\/\",\"name\":\"Orrin Klopper\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b14c2cb42499156d30eb8a4552a92ded2071d643c4faca779c23227a9f1c2e01?s=96&d=mm&r=g\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#webpage\",\"url\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/\",\"name\":\"Business Continuity IT Support for Contact Centres | Netsurit ZA\",\"description\":\"Ensure uptime with managed IT services, 24 7 support, Microsoft expertise, and secure scalable solutions for contact centres.\",\"inLanguage\":\"en-US\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#breadcrumblist\"},\"author\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/author\\\/davin\\\/#author\"},\"creator\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/author\\\/davin\\\/#author\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/03\\\/Ignition-Group-scaled.webp\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#mainImage\",\"width\":2560,\"height\":1440},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/always-on-support-for-an-always-on-contact-centre\\\/#mainImage\"},\"datePublished\":\"2026-03-23T12:16:02+02:00\",\"dateModified\":\"2026-08-17T16:47:05+02:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/#website\",\"url\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/\",\"name\":\"Netsurit ZA\",\"alternateName\":\"Netsurit South Africa\",\"description\":\"IT Support and Consulting\",\"inLanguage\":\"en-US\",\"publisher\":{\"@id\":\"https:\\\/\\\/netsurit.com\\\/en-za\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO Pro -->\r\n\t\t<title>Business Continuity IT Support for Contact Centres | Netsurit ZA<\/title>\n\n","aioseo_head_json":{"title":"Business Continuity IT Support for Contact Centres | Netsurit ZA","description":"Ensure uptime with managed IT services, 24 7 support, Microsoft expertise, and secure scalable solutions for contact centres.","canonical_url":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"google-site-verification":"5GWTTA4AhSisFxUP2NfFam7f7MuBpSYQyA8Ou3RMDrM","miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#article","name":"Business Continuity IT Support for Contact Centres | Netsurit ZA","headline":"Ignition x Netsurit: Driving Business Continuity Through Strategic IT","author":{"@id":"https:\/\/netsurit.com\/en-za\/author\/davin\/#author"},"publisher":{"@id":"https:\/\/netsurit.com\/en-za\/#organization"},"image":{"@type":"ImageObject","url":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-scaled.webp","width":2560,"height":1440},"datePublished":"2026-03-23T12:16:02+02:00","dateModified":"2026-08-17T16:47:05+02:00","inLanguage":"en-US","mainEntityOfPage":{"@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#webpage"},"isPartOf":{"@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#webpage"},"articleSection":"Case Study"},{"@type":"BreadcrumbList","@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/netsurit.com\/en-za#listItem","position":1,"name":"Home","item":"https:\/\/netsurit.com\/en-za","nextItem":{"@type":"ListItem","@id":"https:\/\/netsurit.com\/en-za\/category\/case-study\/#listItem","name":"Case Study"}},{"@type":"ListItem","@id":"https:\/\/netsurit.com\/en-za\/category\/case-study\/#listItem","position":2,"name":"Case Study","item":"https:\/\/netsurit.com\/en-za\/category\/case-study\/","nextItem":{"@type":"ListItem","@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#listItem","name":"Ignition x Netsurit: Driving Business Continuity Through Strategic IT"},"previousItem":{"@type":"ListItem","@id":"https:\/\/netsurit.com\/en-za#listItem","name":"Home"}},{"@type":"ListItem","@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#listItem","position":3,"name":"Ignition x Netsurit: Driving Business Continuity Through Strategic IT","previousItem":{"@type":"ListItem","@id":"https:\/\/netsurit.com\/en-za\/category\/case-study\/#listItem","name":"Case Study"}}]},{"@type":"Organization","@id":"https:\/\/netsurit.com\/en-za\/#organization","name":"Netsurit ZA","url":"https:\/\/netsurit.com\/en-za\/","logo":{"@type":"ImageObject","url":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/07\/Netsurit-Logo-400-x-141-px.webp","@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#organizationLogo","width":400,"height":141,"caption":"Two red arrows pointing in opposite directions (up and down), suggesting expand\/collapse or resize controls."},"image":{"@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#organizationLogo"},"sameAs":["https:\/\/www.facebook.com\/Netsurit\/","https:\/\/x.com\/netsurit","https:\/\/instagram.com\/netsurit_","https:\/\/www.linkedin.com\/company\/netsurit"]},{"@type":"Person","@id":"https:\/\/netsurit.com\/en-za\/author\/davin\/#author","url":"https:\/\/netsurit.com\/en-za\/author\/davin\/","name":"Orrin Klopper","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/b14c2cb42499156d30eb8a4552a92ded2071d643c4faca779c23227a9f1c2e01?s=96&d=mm&r=g"}},{"@type":"WebPage","@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#webpage","url":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/","name":"Business Continuity IT Support for Contact Centres | Netsurit ZA","description":"Ensure uptime with managed IT services, 24 7 support, Microsoft expertise, and secure scalable solutions for contact centres.","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/netsurit.com\/en-za\/#website"},"breadcrumb":{"@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#breadcrumblist"},"author":{"@id":"https:\/\/netsurit.com\/en-za\/author\/davin\/#author"},"creator":{"@id":"https:\/\/netsurit.com\/en-za\/author\/davin\/#author"},"image":{"@type":"ImageObject","url":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-scaled.webp","@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#mainImage","width":2560,"height":1440},"primaryImageOfPage":{"@id":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/#mainImage"},"datePublished":"2026-03-23T12:16:02+02:00","dateModified":"2026-08-17T16:47:05+02:00"},{"@type":"WebSite","@id":"https:\/\/netsurit.com\/en-za\/#website","url":"https:\/\/netsurit.com\/en-za\/","name":"Netsurit ZA","alternateName":"Netsurit South Africa","description":"IT Support and Consulting","inLanguage":"en-US","publisher":{"@id":"https:\/\/netsurit.com\/en-za\/#organization"}}]},"og:locale":"en_US","og:site_name":"Netsurit ZA","og:type":"article","og:title":"Ignition x Netsurit: Driving Business Continuity Through Strategic IT","og:description":"See how Netsurit's contact centre managed IT services helped Ignition Group scale securely across borders.","og:url":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/","og:image":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png","og:image:secure_url":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png","article:published_time":"2026-03-23T10:16:02+00:00","article:modified_time":"2026-08-17T14:47:05+00:00","article:publisher":"https:\/\/www.facebook.com\/Netsurit\/","twitter:card":"summary_large_image","twitter:site":"@netsurit","twitter:title":"Ignition x Netsurit: Driving Business Continuity Through Strategic IT","twitter:description":"See how Netsurit's contact centre managed IT services helped Ignition Group scale securely across borders.","twitter:creator":"@netsurit","twitter:image":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png","twitter:label1":"Written by","twitter:data1":"Orrin Klopper","twitter:label2":"Est. reading time","twitter:data2":"6 minutes"},"aioseo_meta_data":{"post_id":"23719","title":"Business Continuity IT Support for Contact Centres | Netsurit ZA","description":"Ensure uptime with managed IT services, 24 7 support, Microsoft expertise, and secure scalable solutions for contact centres.","keywords":null,"keyphrases":{"focus":{"keyphrase":"Contact Centre","score":66},"additional":[]},"primary_term":{"category":24},"canonical_url":null,"og_title":"#post_title","og_description":"See how Netsurit&#039;s contact centre managed IT services helped Ignition Group scale securely across borders.","og_object_type":"default","og_image_type":"custom_image","og_image_url":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png","og_image_width":"0","og_image_height":"0","og_image_custom_url":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png","og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"custom_image","twitter_image_url":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png","twitter_image_custom_url":"https:\/\/netsurit.com\/en-za\/wp-content\/uploads\/sites\/2\/2026\/03\/Ignition-Group-Case-Study-1024x576.png","twitter_image_custom_fields":null,"twitter_title":"#post_title","twitter_description":"See how Netsurit&#039;s contact centre managed IT services helped Ignition Group scale securely across borders.","schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"Article","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"limit_modified_date":false,"created":"2026-07-17 13:53:35","updated":"2026-08-17 15:14:50","ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":{"subject":"","preview":"","content":""},"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"breadcrumb_settings":null,"seo_analyzer_scan_date":"2026-08-17 14:47:09","reviewed_by":"0","focus_keyword":"Contact Centre","additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/netsurit.com\/en-za\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/netsurit.com\/en-za\/category\/case-study\/\" title=\"Case Study\">Case Study<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\tIgnition x Netsurit: Driving Business Continuity Through Strategic IT\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/netsurit.com\/en-za"},{"label":"Case Study","link":"https:\/\/netsurit.com\/en-za\/category\/case-study\/"},{"label":"Ignition x Netsurit: Driving Business Continuity Through Strategic IT","link":"https:\/\/netsurit.com\/en-za\/always-on-support-for-an-always-on-contact-centre\/"}],"_yoast_wpseo_title":"Business Continuity IT Support for Contact Centres | Netsurit ZA","_yoast_wpseo_metadesc":"Ensure uptime with managed IT services, 24 7 support, Microsoft expertise, and secure scalable solutions for contact centres.","yoast_noindex":false,"_links":{"self":[{"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/posts\/23719","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/comments?post=23719"}],"version-history":[{"count":7,"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/posts\/23719\/revisions"}],"predecessor-version":[{"id":23831,"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/posts\/23719\/revisions\/23831"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/media\/24382"}],"wp:attachment":[{"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/media?parent=23719"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/categories?post=23719"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/netsurit.com\/en-za\/wp-json\/wp\/v2\/tags?post=23719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}