IT Helpdesk Long Island

Leverage Remote & On-Site IT Support for Your Business

Consolidate your IT support team into one vendor that can provide remote support and other IT services.

Why work with Netsurit for IT help desk services in Long Island and New York City?

  • Get immediate support with an average hold time of 10 seconds or less on all service calls.
  • Choose from customized support packages to meet your specific needs.
  • Receive guaranteed service promises and a no-hassle moneyback experience.
  • Access 100% performance measurements using Netsurit BSC.
  • Cancel at any time with just 24-hours’ notice within the first 4 months.

Why spend another minute on hold waiting for answers? Switch to a service provider that puts you first.

Get a free consultation for
IT help desk services in Long Island

Testimonials

Netsurit Productivity Monitor (NPM) has provided us with immediate insights and reporting to help us identify trends and capacity within the organisation. RSC now has insights, not only into productivity, but also into potential burnout, under-utilisation, and an improved understanding of its company work patterns. All this in a non-invasive way that does not compromise trust.

“They live to the ethos of IT without fuss and they have provided us with extra services, support and project management skills. They were onboarded without fuss, and have added to the stability of the technology build. This base foundation allows me to innovate, which is key.”

“With reasonable rates and dedicated, understanding and proactive accounts manager, backed up by competent technicians who are always available to assist with our every query and need, we could not ask for a better IT service provider. We highly recommend Netsurit.”

“When we decided to improve our IT support model, Netsurit provided an onsite resource half day – Monday to Friday This had a significant impact on the business as it enhanced both response times and General IT support.”

“Netsurit have assisted us to investigate our current IT environment, define our strategy forward, and the develop a plan to enable us to reach our goals set.”

“Netsurit has a wealth of experience and has provided the President Hotel with IT tools and solutions to ensure that our vision of being the most technologically advanced hotel in Africa by 2025 is realised.”

Having the best IT infrastructure helps fleet management company achieve  optimal performance

Eqstra Fleet Management has outsourced its entire technology infrastructure to managed solution provider Netsurit, centralising the management and control of its entire network, increasing business efficiency and also freeing up time and money for the company.

See what tools most effective, and how and when your employees work best with NPM

The COVID-19 pandemic, and the required physical distancing measures, have caused many businesses to send their employees home. Maintaining output and efficiency can be a challenge under work from home (WFH) circumstances. That’s what spurred certain divisions within enX Group to implement Netsurit Productivity Monitor (NPM), a productivity monitoring tool that provides immediate insights and reporting to help you identify trends and capacity within your organisation.

Netsurit

IT Helpdesk Services in Long Island

224 West 30th Street, Suite 1008
New York, NY 10001

What To Expect When You Outsource IT Help Desk Support Services to Netsurit

Remote Helpdesk Services

When clients choose our helpdesk service in Long Island, they expect an immediate response. Our clients spend just 10 seconds or less on hold while we address their concerns or determine the best department to escalate issues to.

24/7 Access to Helpdesk Services

Our agents work around the clock to ensure you get immediate responses when your team reaches out for assistance. Consequently, we are also the first technology group that comes to mind when local businesses have tech emergencies.

Ticket Tracking & Metrics

You should never have to wonder whether we have seen your query and what we’ve done about it so far. Use our ticket tracking tools and metrics to stay abreast of how far along we are with resolving the issue at hand. This helps you provide realistic projections for workers and customers.

Hardware and Software Technology Solutions

We can capably tackle all IT challenges that appear. Whether it’s in your hardware, software, on your network, we resolve IT obstacles quickly so you can get back to work.

Talk to IT Specialists

Sometimes, matters are too technical for service agents at the IT Helpdesk in Long Island In these instances, agents escalate them to our certified technicians who can chart the best resolution process, including potential field support.

Proactive Maintenance & Monitoring

We believe the best time to solve an issue is before it begins. We monitor your system full-time to catch problems before they spiral into system-wide glitches, embarrassing shutdowns, and expensive downtime.

Software Application Help Desk

There’s an app to simplify every business process under the sun, but sometimes they malfunction. Software vendors are often unreachable or slammed during glitches, so we can resolve it for you. From tackling bugs to deploying patches, we’ve got you covered.

On-Site Field Tech Support

Every so often, there’s a problem so complex that we need to send out field technicians to resolve the issue. With over 290 IT professionals, we have enough hands on deck to get the work done anywhere and at any time. Our field technicians can also handle system upgrades and modernization.

Helpdesk Support Services That Support the Dreams of the Doers

Let us turn your ambitious business goals into tangible achievements

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Comprehensive Long Island IT Helpdesk Services for Your Business

Why fragment your services across multiple helpdesk support services and IT companies? Get everything you need from one Long Island-based managed service provider. We’ll take care of managed IT services, cloud computing, cyber security, disaster recovery, and more.

23+

Years of proving managed helpdesk services

290+

IT professionals across all competencies

Top 501

Managed service provider since 2009

IT Helpdesk Long Island

100% Service Guarantee for Our Clients

At Netsurit, we put our money where our mouth is by offering our clients a 100% money-back service guarantee.

This gives our clients full confidence in the quality of our outsourced helpdesk support in Long Island and the return on investment for every penny spent on partnering with our business:

  • Get guaranteed server uptime.
  • Get guaranteed response time for tickets.
  • Get guaranteed resolution time.

0% Risk To Our Clients

We’ve been voted one of the top managed service providers since 2009.

To accomplish this, we focus on providing IT helpdesk Long Island services that clients keep because they want to — not because a 100-page contract makes it difficult to leave.

You can cancel your service with just a 24-hour notice within the first four months of partnering with us.

We also throw in an extra 30 days of free service as a thank you for your business.

Long Island IT Helpdesk Services
IT help desk services in Long Island

Multi-Faceted Client Support

As part of our proactive approach to providing IT helpdesk support services, we directly manage and monitor our clients’ needs. We take a multi-level approach to reduce the likelihood of any issues falling through the cracks.

Even our smaller accounts have dedicated account managers and service delivery managers. Larger clients communicate directly with our executive team to ensure all their needs are met.

Our dedication to customer satisfaction allows our clients to relinquish complete control of their IT departments with full confidence that we’ve got them covered.

IT services are necessary for your business’s continued growth. But, why spend a penny more than you have to?

Our customers can choose from cost-effective customized support packages.

Whether you just need desktop and server support, work from home support, or assistance with your network, outsource to us today.

Get a free consultation for
IT help desk in Long Island

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