55% of small business (SMB) owners believe the technology tools their organizations use right now actually get in the way of their business processes.
The good news is that you can streamline your IT with the help of a managed service provider (MSP).
You might be in need of managed services, where an outsourced team takes care of the day-to-day IT tasks while you spend more time focusing on your business. Or, maybe you’re better suited for professional services, where you can call on an expert for help when needed.
To help you make the right decision, let’s examine the differences between managed services vs professional services.
Managed Services vs Professional Services: What’s the Difference?
As a business owner, chances are you’ve considered outsourcing your IT to a managed or professional services provider. But what’s the difference between managed services vs professional services?
Here’s a quick rundown:
Managed services are typically delivered by an external provider on a proactive basis. They proactively manage your IT infrastructure and systems so you can focus on running your business.
Professional services, on the other hand, are usually sought on an as-needed basis. You might hire a professional service firm to help with a specific project or problem. Once that project is completed, the service agreement ends.
So which one is right for your business? That depends entirely on the IT needs and goals of your organization, as well as your scope of work.
Keep reading to learn more about managed services vs professional services to decide which one is right for you.
Managed IT Services: Everything You Need To Know
Managed services offer an efficient and cost-effective way to manage your technology needs, from storage, backup, and cloud computing to monitoring, security, and support.
The managed service approach enables you to focus your time and resources on the essential components of your business instead of getting bogged down in the day-to-day operations of your IT infrastructure.
Regardless of whether you have an in-house team, IT department, or none at all, managed service providers (MSPs) are equipped with the technical know-how to optimize existing technologies without major changes and keep resources managed accordingly.
Examples of managed services include:
- Cloud services
- Security management
- Ongoing support
- Network monitoring
- IT helpdesk
- Remote monitoring and management
- Data backup and disaster recovery (BDR)
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Professional Services: Everything You Need To Know
With managed services, you outsource specific tasks like backups or maintenance updates. Professional services, however, cover more complex projects that require deep technical knowledge such as cybersecurity risk assessment or network design and upgrades.
As a result of the growing demand for these services, it is projected that by 2023, professional services consumption will reach $600 billion in the U.S. (MarketResearch.com, 2020).
Professional IT services take managed services to the next level and offer a wide range of solutions customized for each company’s unique needs. From setting up networks to completing system migrations, professional IT services provide large-scale project-based technical assistance with integrity and expertise.
Examples of professional services include:
- IT budgeting
- Cloud migrations
- IT consulting services
- Design implementation
- Fractional CIO and CTO support
- Strategy building and roadmapping
- Adoption and change management
- Short term and long term goal-setting
- And more
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Managed Services vs Professional Services: Which One Is Right For You?
Whether you should choose managed or professional services will depend largely on what you need help with most.
Managed service providers can save your businesses time and money by scaling your infrastructure needs while still providing efficient support when it’s needed most.
But if you want to create a transformative project or initiative that requires specific skills or knowledge which may not fit into a standardized offering, you may be better off investing in professional services to get the job done correctly.
Here’s a final overview of the different managed services vs professional services offerings.
|Remote Monitoring & Management
|Adoption & Change Management
|Strategy Development & Roadmapping
|Fractional CIO and CTO Support
How Netsurit Can Help
Irrespective of whether you choose managed or professional services, you will need a partner who can set you up for success and help you deal with your specific challenges.
A good way to learn what you can expect from a managed IT provider is to read customer testimonials, online reviews, and case studies. Consultations with your managed IT provider can also help you determine whether their offerings will meet your needs.
In your search, be sure to look for a managed IT provider like Netsurit, who can solve both your managed and professional service needs in one single place.
You can expect the following benefits when you work with Netsurit:
- Tailored solutions specific to your needs
- Simplified IT planning through one single provider
- Fast problem solving (10 second or less call holding time)
- Transparent service level agreements (SLA)
- End-user-support through a coordinated helpdesk
- And more!
Book your free consultation today to learn more about how we can help relieve your IT burden and bring your business to new heights!