If you’re starting to feel overwhelmed with your company’s professional-level IT problems, then it might be time to consider hiring an MSP. But that means you’ll need to consider managed IT services pricing.
A managed IT services provider will be able to help relieve some of that stress and get things back on track for you, but if you understand what you need, they will also save you money in the process.
MSPs or Managed Service Providers, offer business owners IT services to meet current needs and prepare for future growth.
Their service offerings range from data center support to software application development – whatever area is needed most at any given time. This also depends on the type of services you choose to hire them for.
What Do Managed IT Services Cost and How Much Can You Save?
Talk to us and find out how we help clients streamline IT, eliminate technical debt, and slash IT costs.
That is why you need to understand managed IT services costs and the needs of your business, so you can make an informed decision on cost. This blog will help you know how to price managed IT services and give you questions to ask when creating your managed IT services pricing calculator.
How Much Do Managed IT Services Cost?
There is no one-size-fits-all price for managed IT services. This is because every business has unique needs, which are not always apparent until you have either had a consultation with an MSP or already hired them.
Remember, when you decide to hire an MSP your business needs will evolve and you may need to adjust your service level agreement (SLA) after the fact.
Here are some questions to ask to get an accurate cost calculation for managed IT services:
- How big is your company?
- What kind and how many devices need managed support?
- What are your networking needs?
- Will they need to make consistent site visits? Or can tickets be resolved through remote support?
- What are your cloud hosting requirements?
- What are your growth projections for the next 12-18 months?
- How skilled is your IT staff?
The answers to these questions will vary, which is why managed IT costs are different for each business. But these questions are great baselines when looking at any managed IT price lists.
One thing you can be sure of is that a reliable, experienced MSP will be able to assess your needs and package all your IT needs into one flat fee.
Different Pricing Models for Managed IT
You will come across different pricing models for MSPs.
One type, which is becoming more popular than ever before-is an all-inclusive package that includes monitoring on things like anti-virus systems and data back-ups as well as cybersecurity measures. This model costs less per device but can be pricy overall in comparison with other options.
Users Per Month model is based on the number of users you need your managed IT company to service each month. The managed IT service rate for this model includes all the endpoints the user requires, which can make it cost-effective if your employees have a broad IT footprint.
A tiered pricing method: Silver, Gold and Platinum categories, for example. The higher the price of this type of plan; it means that you are paying more but getting access to larger numbers of IT professionals and or services included, like on-site support and disaster recovery.
The flat fees per month model (for unlimited support) could cost less if you’re only seeking limited assistance from time to time. It is a straightforward way to budget your IT spending. You know exactly how much you’re going to spend on it at all times.
The block pricing/retainer model lets you pay for as long or short blocks of service that suit your needs. But be aware this does mean having higher costs upfront before seeing any return from investments.
A model we would recommend against is break/fix. This means you only call an IT service when a problem arises. It will stunt your business growth. Your costs will skyrocket because you’ll pay a managed IT services hourly rate, which is almost always higher than other pricing models.
Managed IT Services ROI Calculator
The decision to outsource your IT services can be one of the most important decisions you make as a business. Your ROI depends on knowing exactly what you’re outsourcing and how much will it cost you – so where do things start?
Multiple factors have to be considered when calculating the ROI your MSP is providing.
- What’s your monthly ticket count?
- How long does it take you to resolve a single service request?
- What is the turnaround time for each type of ticket (e-mail response/ticket resolution)?
- What percentage are severe vs minor issues in nature?
IT services are an essential component of any business, but it can be difficult for the average business to have an accurate ROI calculator on managed IT.
When it comes to managing IT costs, a company can unlock cost-savings anywhere from 1%-24% with managed services, according to a survey by CompTIA, 33% of companies saved 25-49%, and 13% more than 50%.
Supporting the Dreams of the Doers
Netsurit exists to help businesses experience growth without stressing over continual IT issues. We would love to learn more about your business and IT needs. This blog serves as an effective managed IT services calculator, but a live consultation will give you in-depth knowledge about your specific IT needs. Contact us today to schedule your call and learn more about the value managed IT services offer.