• PAIA Manual

PAIA Manual

1.1. INTRODUCTION

Netsurit (Pty) Ltd (“Netsurit”) provides a range of outsourced IT support options for full outsource or in-house IT departments based on ITIL and Microsoft operating framework. We provide Hardware, Software, IT Consulting and Network Support regarding your needs.

Additional information about us is available on our website at https://www.netsurit.com

1.2. CONTACT DETAILS

Information Officer/ Head of Body: Mr Orrin Chris Klopper (CEO)
Deputy Information Officer:  Mr Morné Fourie
Physical Address:  No 21, 14th Street, East Gate Gardens, Commercial Park, Marlboro North, Sandton.
Postal Address:     P O Box 705, Rivonia, 2128
Office Telephone number:    +27 (11) 555 – 7000
Website: www.netsurit.com
E-mail:    access_info@netsurit.com

1.3. THE PAIA ACT

The PAIA Act grants a requester access to records of a private body, if the record is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest.

Requests in terms of the PAIA Act shall be made in accordance with the prescribed procedures, at the rates provided. The forms and tariff are dealt with in paragraphs 6 and 7 of the Act.

Requesters are referred to the Guide in terms of Section 10 which has been compiled by the South African Human Rights Commission, which will contain information for the purposes of exercising Constitutional Rights. The Guide is available from here: https://www.gov.za/sites/default/files/gcis_documents/SAHRC-PAIA-guide2014.pdf

The contact details of the Information Regulator are available at https://www.justice.gov.za/inforeg/contact.html

The contact details of the Commission are:

Postal Address: Private Bag 2700, Houghton, 2041
Telephone Number: +27-11-877 3600
Fax Number: +27-11-403 0625
Website: www.sahrc.org.za
E-mail:       info@sahrc.org.za

1.4. APPLICABLE LEGISLATION

Records that are available from Netsurit in terms of legislation (other than the Act) (Section 51 [1] [d]) are as follows:
Information prescribed in the –
Value-Added Tax Act No.89 of 1991
Income Tax Act 89 of 1991
Basic Conditions of Employment Act No.75 of 1997
Companies Act No.61 of 1973

1.5. INFORMATION THAT IS AUTOMATICALLY AVAILABLE

All information that is published on the public areas of our website is available without having to follow the formal PAIA processes.

1.6. SCHEDULE OF RECORDS

The following records may be requested from Netsurit: 
Human Resources:
Employment contracts
Employment policies and procedures
Employment Equity Plan
Medical Aid records
Pension Fund records
Internal evaluations and disciplinary records
Salary records
Disciplinary codes
Leave records
Training records and manuals
Operating manuals
Personal records provided by personnel
Other statutory records, and
Related correspondence.
Operations:
Stock Records
Companies Act Records
Documents of Incorporation
Memorandum of Incorporation
Minutes of Board of Directors meetings and General Meetings
Written Resolutions
Records relating to the appointment of directors / auditors / company secretary / public officer and other officers
Share Register and other Statutory Registers, and
Other Statutory Records.
Financial Records
Annual Financial Statements
Tax Returns
Accounting Records
Banking Records
Bank Statements
Paid Cheques
Electronic Banking Records
Asset Register
Rental Agreements, and
Invoices.
Income Tax Records
PAYE Records
Documents issued to employees for income tax purposes
Records of payments made to SARS on behalf of employees
All other statutory compliances
VAT
Regional Services Levies
Skills Development Levies
UIF and
Workmen’s Compensation.
Other
Administration
Information Technology
Insurance
Intellectual Property
Movable and Immovable Property
Operations
Third Parties, and
Medical and Health information
1.7. POPIA NOTICE

In terms of POPIA we are required to provide you with a description of the personal information that we process and why it is processed, and who we may share this information with, which detail is described in our Privacy Notice available here:

https://netsurit.com/en-za/wp-content/uploads/sites/4/2021/03/Netsurit-Privacy-Notice.pdf

1.8. REQUEST PROCEDURE

Form of request:

The requester must use the prescribed form available on the website of the SOUTH AFRICAN HUMAN RIGHTS COMMISSION at www.sahrc.org.za. to make the request for access to a record. The form and request must be submitted to the Deputy Information Officer of Netsurit. This request must be made to the address, postal address or e-mail address of Netsurit as provided for herein above.

The requester must provide sufficient detail on the request form to enable Netsurit to identify the record AND the requester. The requester should indicate which form of access is required. The requester should indicate if any other manner is to be used to inform the requester and state the necessary particulars to be so informed.

The requester must identify the right that is sought to be exercised or to be protected and provide an explanation of why the requested record is required for the exercise or protection of that right.

If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request to the satisfaction of the head of the private body.

1.9. FEES

A requester who seeks access to a record containing personal information about that requester is not required to pay the request fee. Every other requester, who is not a personal requester, must pay the required request fee.
Netsurit shall notify the requester (other than a personal requester) by notice, requiring the requester to pay the prescribed fee (if any), being, at the time of drafting this document, an amount equal to R50 (fifty Rand), and Netsurit shall not be required to process the request until such time as the aforesaid fee (if applicable) has been settled.
The requester may lodge an application to the court against the tender or payment of the request fee.
Records may be withheld until the fees have been paid.
After Netsurit has made a decision on the request, the requester shall be notified by Netsurit in the required form. If the request is granted then a further access fee must be paid for by the requester for the search, reproduction, preparation and for any time that Netsurit has spent in excess of the prescribed hours to search and prepare the record for disclosure, subject to the prescribed fees set out in the regulations to the Act.

The fee structure is available on the website of the SOUTH AFRICAN HUMAN RIGHTS COMMISSION at www.sahrc.org.za.

1.10. MANUAL AVAILABILITY

The Manual is available for inspection free of charge at the office of Netsurit during business hours and upon request.
Copies of the Manual are available with the South African Human Rights Commission (SAHRC), in the Government Gazette and on this website: www.netsurit.com.