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Access to Info

Trusted By

1.1. The PAIA Act

The Promotion to Access of Information Act (PAIA) grants a requester access to records of a private body, if the record is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest.


Requests in terms of PAIA shall be made in accordance with the prescribed procedures, at the rates provided. The forms and tariff are dealt with in paragraphs 6 and 7 of the Act.


Requesters are referred to the PAIA Guide in terms of Section 10 which has been compiled by the Information Regulator, which will contain information for the purposes of exercising Constitutional Rights. The PAIA Guide is available from here: .


The contact details of the Information Regulator are:

Postal Address:       P.O Box 31533, Braamfontein, Johannesburg, 2017

Physical Address:    JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001



Complaints email:


1.2. Organization

Netsurit (Pty) Ltd (“Netsurit”) provides a range of outsourced IT support options for full outsource or in-house IT departments based on ITIL and Microsoft operating framework. We provide Hardware, Software, IT Consulting and Network Support regarding your needs.

Additional information about us is available on our website at


1.3. Contact Details

Information Officer/ Head of Body:      Mr Eugene Perumal (MD)


All requests for information must be directed to the Deputy Information Officer:

Deputy Information Officer:  Mr Morné Fourie


Physical Address:       Building 22B Woodlands Office Park, Woodlands Drive, Woodmead, Johannesburg, South Africa, 2080.

Postal Address:     P O Box 705, Rivonia, 2128

Office Telephone number:    +27 (11) 555 – 7000




1.4. Applicable Legislation

Records that are available from Netsurit in terms of legislation (other than the Act) (Section 51 [1] [d]) are as follows:


Information prescribed in the –

Value-Added Tax Act No.89 of 1991

Income Tax Act 89 of 1991

Basic Conditions of Employment Act No.75 of 1997

Companies Act No.61 of 1973


1.5. Information that is automatically available

All information that is published on the public areas of our website is available without having to follow the formal PAIA processes.


1.6. Schedule of Records

The following records may be requested from Netsurit:


Human Resources:

Company Policies

Employment contracts

Employment policies and procedures

Employment Equity Plan

Medical Aid records

Medical and Health information

Pension Fund records

Internal evaluations and disciplinary records

Salary records

Disciplinary codes

Leave records

Training records and manuals

Operating manuals

Personal records provided by personnel

Other statutory records, and

Related correspondence.



Stock Records

Delivery Records

Sales Records


Companies Act Records

Documents of Incorporation

Memorandum of Incorporation

Minutes of Board of Directors meetings and General Meetings

Written Resolutions

Records relating to the appointment of directors / auditors / company secretary / public officer and other officers

Share Register and other Statutory Registers, and

Other Statutory Records.


Financial Records

Annual Financial Statements

Tax Returns

Accounting Records

Banking Records

Bank Statements

Paid Cheques

Electronic Banking Records

Asset Register

Rental Agreements, and



Income Tax Records

PAYE Records

Documents issued to employees for income tax purposes

Records of payments made to SARS on behalf of employees

All other statutory compliances


Regional Services Levies

Skills Development Levies

UIF and

Workmen’s Compensation.


Information technology records

Incidents and service requests

Asset issuing and custodian information

System event logs

System performance logs

Systems maintenance check lists

Monthly operations reports

Service level agreements

ICT policies and procedure manuals

Network maintenance, and

System development lifecycle documents.





Intellectual Property

Movable and Immovable Property


Security Policies, and

Third Parties.


1.7. POPIA notice

In terms of POPIA we are required to provide you with a description of the personal information that we process and why it is processed, and who we may share this information with, which detail is described in our Privacy Notice available here:


1.8. Request Procedure

Form of request:

The requester must use the prescribed forms available on the website of the Information Regulator at to make the request for access to a record. The form and request must be submitted to the Deputy Information Officer of Netsurit. This request must be made to the address, postal address or e-mail address of Netsurit as provided for herein above.


The requester must provide sufficient detail on the request form to enable Netsurit to identify the record AND the requester. The requester should indicate which form of access is required. The requester should indicate if any other manner is to be used to inform the requester and state the necessary particulars to be so informed.


The requester must identify the right that is sought to be exercised or to be protected and provide an explanation of why the requested record is required for the exercise or protection of that right.

If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request to the satisfaction of the head of the private body.


1.9. Fees

A requester who seeks access to a record containing personal information about that requester is not required to pay the request fee. Every other requester, who is not a personal requester, must pay the required request fee.


Netsurit shall notify the requester (other than a personal requester) by notice, requiring the requester to pay the prescribed fee (if any), being, at the time of drafting this document, an amount equal to R50 (fifty Rand), and Netsurit shall not be required to process the request until such time as the aforesaid fee (if applicable) has been settled.

The requester may lodge an application to the court against the tender or payment of the request fee.

Records may be withheld until the fees have been paid.


After Netsurit has made a decision on the request, the requester shall be notified by Netsurit in the required form. If the request is granted then a further access fee must be paid for by the requester for the search, reproduction, preparation and for any time that Netsurit has spent in excess of the prescribed hours to search and prepare the record for disclosure, subject to the prescribed fees set out in the regulations to the Act.


The fee structure is available on the website of the Information Regulator at


1.10. Manual Availability

The Manual is available for inspection free of charge at the office of Netsurit during business hours and upon request.

Copies of the Manual are available with the Information Regulator and on this website: