The Promotion to Access of Information Act (PAIA) grants a requester access to records of a private body, if the record is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest.
Requests in terms of PAIA shall be made in accordance with the prescribed procedures, at the rates provided. The forms and tariff are dealt with in paragraphs 6 and 7 of the Act.
Requesters are referred to the PAIA Guide in terms of Section 10 which has been compiled by the Information Regulator, which will contain information for the purposes of exercising Constitutional Rights. The PAIA Guide is available from here: https://inforegulator.org.za/paia-guidelines/ .
The contact details of the Information Regulator are:
Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Complaints email: PAIAComplaints@inforegulator.org.za
Netsurit (Pty) Ltd (“Netsurit”) provides a range of outsourced IT support options for full outsource or in-house IT departments based on ITIL and Microsoft operating framework. We provide Hardware, Software, IT Consulting and Network Support regarding your needs.
Additional information about us is available on our website at https://www.netsurit.com
Information Officer/ Head of Body: Mr Orrin Chris Klopper (CEO)
All requests for information must be directed to the Deputy Information Officer:
Deputy Information Officer: Mr Morné Fourie
Physical Address: Building 22B Woodlands Office Park, Woodlands Drive, Woodmead, Johannesburg, South Africa, 2080.
Postal Address: P O Box 705, Rivonia, 2128
Office Telephone number: +27 (11) 555 – 7000
Records that are available from Netsurit in terms of legislation (other than the Act) (Section 51  [d]) are as follows:
Information prescribed in the –
Value-Added Tax Act No.89 of 1991
Income Tax Act 89 of 1991
Basic Conditions of Employment Act No.75 of 1997
Companies Act No.61 of 1973
All information that is published on the public areas of our website is available without having to follow the formal PAIA processes.
The following records may be requested from Netsurit:
Employment policies and procedures
Employment Equity Plan
Medical Aid records
Medical and Health information
Pension Fund records
Internal evaluations and disciplinary records
Training records and manuals
Personal records provided by personnel
Other statutory records, and
Companies Act Records
Documents of Incorporation
Memorandum of Incorporation
Minutes of Board of Directors meetings and General Meetings
Records relating to the appointment of directors / auditors / company secretary / public officer and other officers
Share Register and other Statutory Registers, and
Other Statutory Records.
Annual Financial Statements
Electronic Banking Records
Rental Agreements, and
Income Tax Records
Documents issued to employees for income tax purposes
Records of payments made to SARS on behalf of employees
All other statutory compliances
Regional Services Levies
Skills Development Levies
Information technology records
Incidents and service requests
Asset issuing and custodian information
System event logs
System performance logs
Systems maintenance check lists
Monthly operations reports
Service level agreements
ICT policies and procedure manuals
Network maintenance, and
System development lifecycle documents.
Movable and Immovable Property
Security Policies, and
In terms of POPIA we are required to provide you with a description of the personal information that we process and why it is processed, and who we may share this information with, which detail is described in our Privacy Notice available here:
Form of request:
The requester must use the prescribed forms available on the website of the Information Regulator at https://inforegulator.org.za/paia-forms/ to make the request for access to a record. The form and request must be submitted to the Deputy Information Officer of Netsurit. This request must be made to the address, postal address or e-mail address of Netsurit as provided for herein above.
The requester must provide sufficient detail on the request form to enable Netsurit to identify the record AND the requester. The requester should indicate which form of access is required. The requester should indicate if any other manner is to be used to inform the requester and state the necessary particulars to be so informed.
The requester must identify the right that is sought to be exercised or to be protected and provide an explanation of why the requested record is required for the exercise or protection of that right.
If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request to the satisfaction of the head of the private body.
A requester who seeks access to a record containing personal information about that requester is not required to pay the request fee. Every other requester, who is not a personal requester, must pay the required request fee.
Netsurit shall notify the requester (other than a personal requester) by notice, requiring the requester to pay the prescribed fee (if any), being, at the time of drafting this document, an amount equal to R50 (fifty Rand), and Netsurit shall not be required to process the request until such time as the aforesaid fee (if applicable) has been settled.
The requester may lodge an application to the court against the tender or payment of the request fee.
Records may be withheld until the fees have been paid.
After Netsurit has made a decision on the request, the requester shall be notified by Netsurit in the required form. If the request is granted then a further access fee must be paid for by the requester for the search, reproduction, preparation and for any time that Netsurit has spent in excess of the prescribed hours to search and prepare the record for disclosure, subject to the prescribed fees set out in the regulations to the Act.
The fee structure is available on the website of the Information Regulator at https://inforegulator.org.za/paia-forms/ .
The Manual is available for inspection free of charge at the office of Netsurit during business hours and upon request.
Copies of the Manual are available with the Information Regulator and on this website: www.netsurit.com.