• PAIA Manual

PAIA Manual


Netsurit (Pty) Ltd (“Netsurit”) provides a range of outsourced IT support options for full outsource or in-house IT departments based on ITIL and Microsoft operating framework. We provide Hardware, Software, IT Consulting and Network Support regarding your needs.


Information Officer/ Head of Body: Mr Orrin Chris Klopper (CEO)
Deputy Information Officer: Mr Morné Fourie (appointed by the CEO to handle data access requests)
Physical Address: No 21, 14th Street, East Gate Gardens, Commercial Park, Marlboro North, Sandton.
Postal Address: P O Box 705, Rivonia, 2128
Office Telephone number: +27 (11) 555 – 7000
Website: www.netsurit.com
E-mail: access_info@netsurit.com


The PAIA Act grants a requester access to records of a private body, if the record is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest.
Requests in terms of the PAIA Act shall be made in accordance with the prescribed procedures, at the rates provided. The forms and tariff are dealt with in paragraphs 6 and 7 of the Act.
Requesters are referred to the Guide in terms of Section 10 which has been compiled by the South African Human Rights Commission, which will contain information for the purposes of exercising Constitutional Rights. The Guide is available from the SAHRC.

The contact details of the Commission are:

Postal Address: Private Bag 2700, Houghton, 2041
Telephone Number: +27-11-877 3600
Fax Number: +27-11-403 0625
Website: www.sahrc.org.za
E-mail:       info@sahrc.org.za


Records that are available from Netsurit in terms of legislation (other than the Act) (Section 51 [1] [d]) are as follows:
Information prescribed in the –
Value-Added Tax Act No.89 of 1991
Income Tax Act 89 of 1991
Basic Conditions of Employment Act No.75 of 1997

Companies Act No.61 of 1973


Company documentation: availability determined upon request
Departmental records: availability determined upon request
Marketing agreements: availability determined upon request
Financial documentation: availability determined upon request
Employment contracts: availability determined upon request
Internal policies and procedures: availability determined upon request
Personnel records: availability determined upon request
Customer records: availability determined upon request

The following records may be requested from Netsurit:


Distribution Agreements

Human Resources:
Employment Contracts
Staff Recruitment Policies
Leave records and Policies

Staff Performance Reviews


Stock Records

Annual Financial Statements
Issued and Received Invoices
Financial Statements
Auditors Report

Assets Records


Form of request:

The requester must use the prescribed form available on the website of the SOUTH AFRICAN HUMAN RIGHTS COMMISSION at www.sahrc.org.za. to make the request for access to a record. The form and request must be submitted to the Deputy Information Officer of Netsurit. This request must be made to the address, postal address or e-mail address of Netsurit as provided for herein above.

The requester must provide sufficient detail on the request form to enable Netsurit to identify the record AND the requester. The requester should indicate which form of access is required. The requester should indicate if any other manner is to be used to inform the requester and state the necessary particulars to be so informed.

The requester must identify the right that is sought to be exercised or to be protected and provide an explanation of why the requested record is required for the exercise or protection of that right.

If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request to the satisfaction of the head of the private body.

1.7. FEES

A requester who seeks access to a record containing personal information about that requester is not required to pay the request fee. Every other requester, who is not a personal requester, must pay the required request fee.
Netsurit shall notify the requester (other than a personal requester) by notice, requiring the requester to pay the prescribed fee (if any), being, at the time of drafting this document, an amount equal to R50 (fifty Rand), and Netsurit shall not be required to process the request until such time as the aforesaid fee (if applicable) has been settled.
The requester may lodge an application to the court against the tender or payment of the request fee.
Records may be withheld until the fees have been paid.
After Netsurit has made a decision on the request, the requester shall be notified by Netsurit in the required form. If the request is granted then a further access fee must be paid for by the requester for the search, reproduction, preparation and for any time that Netsurit has spent in excess of the prescribed hours to search and prepare the record for disclosure, subject to the prescribed fees set out in the regulations to the Act.

The fee structure is available on the website of the SOUTH AFRICAN HUMAN RIGHTS COMMISSION at www.sahrc.org.za.


The Manual is available for inspection free of charge at the office of Netsurit during business hours and upon request.
Copies of the Manual are available with the South African Human Rights Commission (SAHRC), in the Government Gazette and on this website: www.netsurit.com.