Mitigate Recurring Issues With IT Help Desk Services in Johannesburg
Don’t wait for IT troubles to halt production. Rely on Netsurit’s dedicated support team to get your business back to work.
Why choose Netsurit for IT helpdesk services in Johannesburg?
- Reduce recurring IT problems with constant monitoring and top-level support from a company with over 20 years of experience.
- Avoid costly downtime by relying on support to handle 95% of all your IT issues remotely.
- Get extra help when needed with on-site support using local technicians sent straight to your door.
- Save money on IT staff by outsourcing day-to-day and break/fix problems to Netsurit.
- Benefit from cost-effective solutions with custom pricing models that meet your needs and maximise ROI.
Avoid costly downtime. Outsource your IT help desk to reduce recurring issues and keep your workflow running smoothly.
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Testimonials
Netsurit Productivity Monitor (NPM) has provided us with immediate insights and reporting to help us identify trends and capacity within the organisation. RSC now has insights, not only into productivity, but also into potential burnout, under-utilisation, and an improved understanding of its company work patterns. All this in a non-invasive way that does not compromise trust.
“They live to the ethos of IT without fuss and they have provided us with extra services, support and project management skills. They were onboarded without fuss, and have added to the stability of the technology build. This base foundation allows me to innovate, which is key.”
“With reasonable rates and dedicated, understanding and proactive accounts manager, backed up by competent technicians who are always available to assist with our every query and need, we could not ask for a better IT service provider. We highly recommend Netsurit.”
“When we decided to improve our IT support model, Netsurit provided an onsite resource half day – Monday to Friday This had a significant impact on the business as it enhanced both response times and General IT support.”
“Netsurit have assisted us to investigate our current IT environment, define our strategy forward, and the develop a plan to enable us to reach our goals set.”
“Netsurit has a wealth of experience and has provided the President Hotel with IT tools and solutions to ensure that our vision of being the most technologically advanced hotel in Africa by 2025 is realised.”
Having the best IT infrastructure helps fleet management company achieve optimal performance
Eqstra Fleet Management has outsourced its entire technology infrastructure to managed solution provider Netsurit, centralising the management and control of its entire network, increasing business efficiency and also freeing up time and money for the company.
See what tools most effective, and how and when your employees work best with NPM
The COVID-19 pandemic, and the required physical distancing measures, have caused many businesses to send their employees home. Maintaining output and efficiency can be a challenge under work from home (WFH) circumstances. That’s what spurred certain divisions within enX Group to implement Netsurit Productivity Monitor (NPM), a productivity monitoring tool that provides immediate insights and reporting to help you identify trends and capacity within your organisation.
Netsurit
IT Helpdesk Services in Johannesburg
Building 22B, Woodlands Office Park, Woodlands Dr,
Woodmead, 20 Woodlands Dr, Woodlands, Sandton, 2080, South Africa
Johannesburg Helpdesk Support Services That Support the Dreams of the Doers
Priority Helpdesk
When you have a problem, waiting hours for a resolution can be costly for your company.
Through our advanced ticketing systems, we can handle any IT problems that come our way rapidly, without cutting corners.
With Netsurit, you’ll always have peace of mind knowing we’re listening to your needs and working quickly to help.
Hardware/Software Support
Don’t go it alone; let our technical experts help you with all your hardware and software needs.
Our dedicated support covers:
- Phone, printer, and server setup
- VoIP
- Mobile devices
- Vendor management
Let us help you with your hardware and software needs so you can concentrate on running your business.
Integrated Cybersecurity
Our dedicated support team knows what it takes to keep you safe. We’ll identify vulnerabilities in your network and work quickly to fill any gaps.
Benefit from cutting-edge technology and evolving methodologies to keep your data safe with our Johannesburg Cybersecurity service.
Cloud Support
Migrate to the cloud with confidence and guarantee fast and reliable service.
Our managed helpdesk services include:
- Readiness assessment
- Migration support
- Backup and disaster recovery
IT Procurement
Outsource your IT help desk and receive personalised hardware/software suggestions for your business.
Our IT support engineers will leverage decades worth of industry partnerships to create a custom IT solution that helps you achieve your long-term IT goals.
Remote-Support Service
When problems strike, the last thing you want to do is spend time trying to troubleshoot the problem over the phone.
Our remote helpdesk services take the confusion out of the equation by allowing our technicians to troubleshoot and resolve a problem personally, without stepping foot in your office.
On-Site Support Service
For more complex IT issues, we offer on-site support from certified local technicians with years of experience with:
Installation
- Troubleshooting and resolving complex IT problems
- Network cabling
- And more
Network Support
When something breaks, make sure your network support services can get you up and running fast.
Our premium technical support will answer your calls in less than ten seconds to start resolving your concerns.
Increase Productivity With Enhanced Service Desk Support
Learn how our IT helpdesk support services can benefit your company.
How Your Business Can Benefit From Netsurit IT Help Desk Services
There’s a lot to think about before deciding to outsource your IT help desk. You need a Johannesburg IT Consulting company that will not only help when there’s a problem but that understands how to mitigate recurring issues.
With over two decades of experience, our high-quality customer service knows how to fill the gaps in your IT and reduce problems to keep you productive.
95%
Of all service requests completed remotely
20+
Years as the leading IT helpdesk in Johannesburg
<10
Second avg. hold times for helpdesk calls
Comprehensive Helpdesk Solutions for Your Entire Infrastructure
Prolonged downtime can cause loss of productivity and impose heavy financial burden.
Our service desk prioritises each ticket as it comes in, so you always have confidence your needs are being met quickly and efficiently.
We offer support for:
- Printer connectivity
- Software development
- User devices
- Internet problems
- Asset management
- User IT support
- And more
Get expert IT help desk outsourcing with Netsurit.
Quality Service at Zero Risk to You
Netsurit is a managed IT service company with over 20 years in the business. We understand what you are looking for and what you need for your business.
That’s why we have the confidence to offer a four-month opt-out clause, letting you walk away should you not be satisfied. Unlike other IT companies in Johannesburg, we don’t tie you into a lengthy contract that doesn’t meet your needs.
Give us 24-hour notice you’re cancelling, and we’ll give you 30 days on us!
Quality Helpdesk Services From a Dedicated Support Team
We take pride in our service and guarantee an unmatched level of support.
We monitor the needs of our clients, offering varying service levels so you’ll always get the appropriate help to fit the problem.
With over 290 staff members across several fields of expertise, we’re able to offer higher support capability than other IT companies in Johannesburg.
Outsource your IT services and ensure you have access to expert support when you need it.
Find out how Netsurit improves productivity by quickly and efficiently responding to issues.
Get your free consultation for
IT helpdesk services in Johannesburg.
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