Cape Town IT Helpdesk Services

Resolve IT Problems Quickly With Our Helpdesk Support Services

Outsource your IT help desk to Netsurit and start seeing a reduction in recurring IT problems.

Why choose Netsurit for IT help desk services?

  • Decrease costly downtime with priority helpdesk support that can resolve issues quickly and efficiently.
  • Deploy experienced IT professionals able to resolve most issues remotely and access on-site support for more complex needs.
  • Cut costs by outsourcing your IT helpdesk and letting us help you with day-to-day tasks.
  • Get support the moment you need it and speak to a support technician within 10 seconds.
  • Benefit from end-to-end services provided by a company with over 23 years of experience and 290+ IT staff across all disciplines.

Even small IT hurdles can grind your business to a halt. Trust Netsurit for helpdesk services and minimise downtime with expert answers and rapid resolution.

Get a free consultation for
IT help desk services in Cape Town.

Netsurit Productivity Monitor (NPM) has provided us with immediate insights and reporting to help us identify trends and capacity within the organisation. RSC now has insights, not only into productivity, but also into potential burnout, under-utilisation, and an improved understanding of its company work patterns. All this in a non-invasive way that does not compromise trust.

“They live to the ethos of IT without fuss and they have provided us with extra services, support and project management skills. They were onboarded without fuss, and have added to the stability of the technology build. This base foundation allows me to innovate, which is key.”

“With reasonable rates and dedicated, understanding and proactive accounts manager, backed up by competent technicians who are always available to assist with our every query and need, we could not ask for a better IT service provider. We highly recommend Netsurit.”

“When we decided to improve our IT support model, Netsurit provided an onsite resource half day – Monday to Friday This had a significant impact on the business as it enhanced both response times and General IT support.”

“Netsurit have assisted us to investigate our current IT environment, define our strategy forward, and the develop a plan to enable us to reach our goals set.”

“Netsurit has a wealth of experience and has provided the President Hotel with IT tools and solutions to ensure that our vision of being the most technologically advanced hotel in Africa by 2025 is realised.”

Having the best IT infrastructure helps fleet management company achieve  optimal performance

Eqstra Fleet Management has outsourced its entire technology infrastructure to managed solution provider Netsurit, centralising the management and control of its entire network, increasing business efficiency and also freeing up time and money for the company.

See what tools most effective, and how and when your employees work best with NPM

The COVID-19 pandemic, and the required physical distancing measures, have caused many businesses to send their employees home. Maintaining output and efficiency can be a challenge under work from home (WFH) circumstances. That’s what spurred certain divisions within enX Group to implement Netsurit Productivity Monitor (NPM), a productivity monitoring tool that provides immediate insights and reporting to help you identify trends and capacity within your organisation.

Netsurit

IT Helpdesk Services in Cape Town

Building 17-101,
The Waverley Business Park
Wyecroft Road, Mowbray, 7925

Features of Our IT Helpdesk Support Services

Priority IT Help Desk Services

Rely on dedicated technical support to help you through all your user issues and IT challenges.

Our support services ensure seamless operation for your organisation, including desktop and server support, and work from home assistance.

On-Site Support

Get hands-on assistance from a technician in Cape Town. We will visit your office if an IT issue cannot be resolved by remote IT support, and for:

  • IT physical migration
  • Network cabling
  • Hardware tuneups
  • Wireless deployments

Hardware/Software Support

Depend on fast IT help desk services in Cape Town to handle all hardware and software problems.

Our certified support team will handle:

  • Phone, printer, and server setup
  • VoIP support
  • Mobile devices
  • And more

Cloud Services

Stay a step ahead of the competition by relying on our managed helpdesk services for:

  • Readiness assessment
  • Implementation
  • Backup and disaster recovery

Ensure seamless user experience for your employees and discover the full potential of cloud services. 

Remote Support

Take advantage of our remote helpdesk services to address issues right away. Our support services can resolve 95% of IT issues remotely.

Whether your team works remotely or in the office, our dedicated team helpdesk support can help with all your technology issues.

IT Procurement

Netsurit will leverage deep ties to the industry’s leading vendors to bring you cost-effective, innovative solutions that meet your unique needs. 

Trust our support team to learn your business needs thoroughly, so we can help you reach your long-term IT goals.

Cybersecurity

Identify and address threats quickly and efficiently.

Partner with Netsurit to ensure you and your employees have the necessary tools to detect potential attacks and know what to do to keep your data safe.

Dedicated Account Management

Our team of SMEs will constantly monitor and manage your account to ensure there are never any gaps in your coverage.

With incident management being one of our top priorities, you can rest easy knowing your systems are always getting the highest level of support.

Supporting the Dreams of the Doers With IT Help Desk Outsourcing

Spend time growing the business – not trying to troubleshoot IT problems.

Request Service Pricing

Reasons to Outsource Your IT Help Desk to Netsurit

At Netsurit, we’ve been helping businesses streamline their IT for over 26 years. We know how it’s the little things that can derail your business. That’s why our team works closely with you to understand IT problems and implement long-term fixes.

<10 seconds

Average hold time to speak to an IT expert

23+ years

Offering quality helpdesk service in Cape Town

95%

IT problems handled remotely

Get Fast Resolution With Our Priority IT Helpdesk in Cape Town

Don’t let persistent IT problems cause prolonged downtime. 

We prioritise every support ticket to ensure all problems are handled as they come in and nothing falls through the cracks: 

  • User IT support
  • Printer connectivity problems
  • Asset management
  • Device malfunctioning
  • Slow internet
  • And more

Partner with Netsurit for exceptional customer service and IT resolution to get you back to work.

IT Helpdesk Support Cape Town
IT help desk services in Cape Town

Quality Helpdesk Services at an Affordable Price

With our services, management of your IT budget couldn’t be easier.

Make sure your IT customer support services offer the best value by choosing between three fully customisable service areas:

  • Managed Services
  • Cloud Support
  • Security Training

Whether you want expert IT help that’s just a phone call away or need overnight support to fill the gaps in your in-house IT team, Netsurit is the team for you. 

Get the Support You Need Without the Risk

Most IT companies in Cape Town try to tie you down with lengthy contracts. Not Netsurit.

We’re so confident in our services that if at any time in the first four months of the contract you’re not completely satisfied, walk away risk-free.

Mitigate recurring IT issues and get your team back to work.

Take advantage of our team of experienced IT technicians, cybersecurity specialists, and field tech support.

Get a free consultation for
IT help desk services in Cape Town.

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