Pretoria IT Helpdesk Services

Increase Uptime by Relying on Helpdesk Support Services

Reduce costly downtime and boost efficiency with dedicated help desk outsourcing services

Why choose Netsurit for IT helpdesk services in Pretoria?

  • Resolve problems quickly with IT support from a company with 23+ years of experience.
  • Get help anywhere, anytime expert IT helpdesk technicians who can resolve most problems remotely. 
  • Avoid long waits for customer service with a helpdesk that has response times of <10 seconds. 
  • Cut payroll costs by letting outsourced experts provide assistance and support for all IT issues.
  • Get support round-the-clock with a team that monitors your systems 24/7.

Resolve problems fast with IT help desk outsourcing and protect the productivity of your team.

Get a free consultation for
IT helpdesk services in Pretoria.

Netsurit Productivity Monitor (NPM) has provided us with immediate insights and reporting to help us identify trends and capacity within the organisation. RSC now has insights, not only into productivity, but also into potential burnout, under-utilisation, and an improved understanding of its company work patterns. All this in a non-invasive way that does not compromise trust.

“They live to the ethos of IT without fuss and they have provided us with extra services, support and project management skills. They were onboarded without fuss, and have added to the stability of the technology build. This base foundation allows me to innovate, which is key.”

“With reasonable rates and dedicated, understanding and proactive accounts manager, backed up by competent technicians who are always available to assist with our every query and need, we could not ask for a better IT service provider. We highly recommend Netsurit.”

“When we decided to improve our IT support model, Netsurit provided an onsite resource half day – Monday to Friday This had a significant impact on the business as it enhanced both response times and General IT support.”

“Netsurit have assisted us to investigate our current IT environment, define our strategy forward, and the develop a plan to enable us to reach our goals set.”

“Netsurit has a wealth of experience and has provided the President Hotel with IT tools and solutions to ensure that our vision of being the most technologically advanced hotel in Africa by 2025 is realised.”

Having the best IT infrastructure helps fleet management company achieve  optimal performance

Eqstra Fleet Management has outsourced its entire technology infrastructure to managed solution provider Netsurit, centralising the management and control of its entire network, increasing business efficiency and also freeing up time and money for the company.

See what tools most effective, and how and when your employees work best with NPM

The COVID-19 pandemic, and the required physical distancing measures, have caused many businesses to send their employees home. Maintaining output and efficiency can be a challenge under work from home (WFH) circumstances. That’s what spurred certain divisions within enX Group to implement Netsurit Productivity Monitor (NPM), a productivity monitoring tool that provides immediate insights and reporting to help you identify trends and capacity within your organisation.

Netsurit

IT Helpdesk Services in Pretoria

No. 21 Fourteenth Street,
Marlboro North,
Sandton

Features and IT Helpdesk Support Services

High-Quality Helpdesk Support

Don’t go it alone. Trust Netsurit’s IT help desk services in Pretoria to keep you up and running so you can focus on business growth.

We offer comprehensive service desk solutions for your entire IT stack.

On-Site Technical Support

For complex IT problems, rely on our fast and efficient on-site field teams to solve your IT needs and issues.

Our field technicians can handle:

  • IT physical migration
  • Network cabling
  • Hardware tuneups
  • Wireless deployments

Hardware/Software Support

Avoid costly downtime by relying on remote helpdesk services to handle all your hardware and software support problems. 

Our experienced technicians can help with: 

  • Phone, printer, and server setup
  • VoIP support
  • Mobile devices
  • And more

Cloud Support

Netsurit Security and Operations Centre (NSOC) provides support for cloud-based and hosted services.

We ensure uptime so your team has access to the data and services it needs.

Remote Support Services

Don’t struggle with trying to troubleshoot your technology issues or wait for hours for third-party technicians to help.

With over two decades of experience, our incident management response teams can quickly and efficiently handle most IT problems without stepping foot in your office.

IT Procurement

Ensure compatibility by relying on our subject matter experts (SMEs) to handle all your software and hardware needs. 

With our deep ties to industry-leading vendors, we’ll build the perfect cost-effective solution designed to meet your long-term IT goals.

Dedicated Account Management

Benefit from a single point of contact and receive top service levels from Account Executives.

Our outsourced IT services help reduce recurring IT issues that can impact your business.

Cybersecurity

In addition to standard anti-virus and malware protection, we’ll ensure your employees know how to spot a potential security risk before it can impact business. 

Partner with Netsurit so we can identify gaps in your security and work diligently to fix them before a breach can happen.

Mitigate Recurring Issues by Relying on IT Help Desk Services

Find out how our service management team will increase uptime, so you remain productive.

See Pricing Guide

Reasons to Outsource Your IT Help Desk to Netsurit

For over 23 years, we’ve been analysing client infrastructures to identify weaknesses that may prove harmful in the long run. Through dedicated research, we’ve created an extensive knowledge base that allows us to develop quick solutions that mitigate recurring issues leading to a boost in efficiency and maximum ROI.

95%

Of helpdesk phone calls handled remotely

290+

Experienced technical experts available

23+ years

Offering managed helpdesk services

Comprehensive IT Help Desk Services That Handles Your Entire Infrastructure

Partner with Netsurit IT Consultants and let our experienced support team help you with all things IT.

We use advanced help desk software to track tickets, ensuring fast resolution. Our team provides support for all IT issues, including:

  • Printer connectivity problems
  • Device malfunctioning
  • Desktop & server support
  • Work from home support
  • Slow internet
  • Customer breach notifications
  • User IT support
  • And more

Trust in the leading helpdesk service in Pretoria to create long-term solutions that reduce problems and increase efficiency.

IT Helpdesk Support Pretoria
Helpdesk Support Services

Reliable Services at a Price You Can Afford

Save time and money by utilising our services and get the most out of your network. We offer comprehensive, fully customised packages in three primary services areas:

Whether you’re looking for an overnight IT helpdesk in Pretoria or complete asset management, we’ll create the perfect package that meets your unique business needs.

Resolve your recurring IT problems by partnering with a company with over two decades of experience handling IT issues.

Outsource your IT help desk to have dedicated support whenever you need it. You’ll always get exceptional network support that keeps your network running smoothly.

Get a free consultation for
IT helpdesk services in Pretoria.

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